Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01215264 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cape Obstetrics & Gynecology — 90 Ter Heun Dr Fl 2, Falmouth MA, 02540

Nov 7, 2024 → Oct 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (36 biz days early)
Active: 193 biz days
Paused: 32 biz days
🕐 Clock stopped: Completed (Oct 3, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸32d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jul 14, 2025
32 business days (not counted)
57d
▶ Clock Running
Status: Scheduled
Jul 14 → Oct 2, 2025
57 business days (counted)
Running total: 192 of ? biz days used
▶ Clock Running
Status: Entered
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 192 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 192 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 2 → Oct 3, 2025
1 business day (counted)
Running total: 193 of ? biz days used
Created: Nov 7, 2024 Completed: Oct 3, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → May 27 Ready for Scheduling ▶ Running 135 135
May 27 → Jul 14 Ready for Release ⏸ Paused 32 —
Jul 14 → Oct 2 Scheduled ▶ Running 57 192
Oct 2 → Oct 2 Entered ▶ Running 0 192
Oct 2 → Oct 2 Assigned ▶ Running 0 192
Oct 2 → Oct 3 Scheduled ▶ Running 1 193
Dispatch 0.0d
Holding 32.5d (excluded)
Coordinators 194.7d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
32.5 days
Coordinators
194.7 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Nov 7, 2024 Due: Nov 30, 2025 Completed: Oct 3, 2025 (58 days early)
📅
225.6 days Total Age
⏱️
135.5d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
194.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay 135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 194.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
135.5d / 1.0d SLA
Ready for Release
32.5d
Scheduled
59.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.5d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/02/2025 MNewman - Received email from Deb dcsundman@CapeCodHealth.org. confirming 1:30 for April to complete this service. Sent follow up email. Dispatching to April

10/02/2025 MNewman - sent email to customer to reschedule this service for same day, but a later time and different FSE. dmdonalson@CapeCodHealth.org  , dcsundman@CapeCodHealth.org

07/01/2025 Rbailey - Sent 1st attempt email to Diane Donalson dmdonalson@capecodhealth.org coghr@comcast.net proposing Joseph Nuovo come onsite Oct 3 or 6 @930

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
ClearVue 350 Ultrasound System - IP 61203075 - SN USO1380171
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:29 PM
Work Order: WO-01215264
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:48 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18m
🚨 136.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 33.0 business days
📅
▶
3 Dispatch Scheduled Jul 14, 6:11 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Joseph Nuovo
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 48d 2h
🚨 57.7 business days
🆕
▶
4 Status: Entered Oct 2, 12:00 PM
Status: Entered → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: April Nuovo
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 3m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-03T17:30:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 5x Labor Added Oct 3, 4:02 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by April Nuovo
From: Scheduled
To: Completed
Duration in Previous: 1d 4h
🏁
Status: Closed by April Nuovo Oct 3, 4:12 PM
From: Completed
To: Closed
Duration in Previous: 8m
⚠️ 6.0 business days
⏱️
Labor Added Oct 13, 9:01 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 13, 9:08 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 9d 16h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 8h
💰
Status: Invoiced by Josh Longway Oct 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 50m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:39 AM
Invoice Number: SM-243757

Bottlenecks

Ready for Scheduling
Duration: 135.5 business days (threshold: 1.0 business days)
Exceeded by 134.5 business days
Scheduled
Duration: 57.2 business days (threshold: 2.0 business days)
Exceeded by 55.2 business days
Closed
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Oct 3, 1:30 PM
Created
Nov 7, 2:29 PM
Invoice #
SM-243757

Work Details (6)

Name Type Status Qty Amount Date
WL-02959425 Labor Open 1.5 $0.00 Oct 3, 4:02 PM
WL-02959426 Labor Open 1.5 $275.00 Oct 3, 4:02 PM
WL-02959427 Labor Open 1.5 $0.00 Oct 3, 4:02 PM
WL-02959428 Travel Open 69 $0.00 Oct 3, 4:02 PM
WL-02959429 Travel Open 69 $0.00 Oct 3, 4:02 PM
WL-02968342 Labor Open 0.016666666666667 $38.00 Oct 13, 9:01 AM

Details