Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Montefiore Medical Center — 3415 Bainbridge Ave, Bronx NY, 10467
Nov 12, 2024 → Oct 31, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 12 → Nov 12 | Created | ▶ Running | 0 | 0 |
| Nov 12 → May 23 | Ready for Scheduling | ▶ Running | 132 | 132 |
| May 23 → May 23 | Ready for Release | ⏸ Paused | 0 | — |
| May 23 → May 27 | Ready for Scheduling | ▶ Running | 1 | 133 |
| May 27 → May 27 | Ready for Release | ⏸ Paused | 0 | — |
| May 27 → Oct 8 | Ready for Scheduling | ▶ Running | 93 | 226 |
| Oct 8 → Oct 31 | Scheduled | ▶ Running | 16 | 242 |
| Oct 31 → Oct 31 | Tech On Site | ▶ Running | 0 | 242 |
10/08/2025 RArnold- Customer confirmed they can not locate these devices. Dispatching to Sean per Fady
09/30/2025 RArnold - Devices due for PM and have not been located yet. Fady sent out a email to customer last week for update on locating devices.
08/29/2025 RArnold - Devices due for PM and have not been located yet.
07/17/2025 RArnold - Devices due for PM and have not been located yet.
07/10/2025 RArnold - Devices due for PM and have not been located yet.
06/26/2025 RArnold - Devices have not been located yet.
06/17/2025 RArnold - FCO will be completed with PM
100103120
100103227
06/04/2025 RArnold - FCO will be completed with PM
05/22/2025 RArnold -Currently working with customer on PMs. Both devices on this case at at Weiler Div 1st Floor, Respiratory Therapy per info customer provided.
02/18/2025 RArnold - Called 718-920-4969 asked for Liza. She is not available The lady I spoke to took a message for the tech that I will need to speak with and he will give me a call.
02/18/2025 RArnold - Called (718) 920-5110 for Liza. NA did not leave a message
02/17/2025 RArnold - Called 718-920-4969 spoke to Garky. Liza is not in but be tomorrow and i will need to speak to her.
02/17/2025 RArnold - Called (718) 920-5110 for Liza. Left a message. Sending email.
02/12/2025 RArnold - Called (718) 920-5110 for Liza Leuallen. Left a message. Sending email.
02/12/2025 RArnold - Called 914 365 0430 for Eric Small. He is at another location. Sending another email to Diana. Email bounced back again.
02/12/2025 RArnold - Called (929) 246-6386 for Diana, left a message. Email originally on WO had a typo.
02/12/2025 JRojas called 718-920-4969 and spoke to someone who said we had to speak to Liza. Explained we have yet to get ahold of anyone. Customer asked for to have a date and I told her we would need to know if all devices were active before scheduling. She then said the devices are all there. She said to call 719-920-5200 to schedule
02/12/2025 JRojas called 718.904.2339 and spoke to Jennifer and Josephine. They stated they were waiting on a Dudley form Philips. Told them I dont know a Dudley, but I transferred her to Rebecca to help. They gave me a number for Bainbridge 718-920-4969
02/03/2025 JRojas- Sent a follow up to lleuallen@montefiore.org
01/29/2025 JRojas called (914) 365-0430 and left a VM for Eric Small
01/14/2025 JRojas- Christine replied 'The 3 devices listed located at 1600 Tenbroeck are ours". Replying to verify is she only oversees that site
01/13/2025 RArnold - Inbound call from Andrew. 646-773-1771. He covers the 1600 Tenbroeck Ave location. He is going to look around for the 3 devcie we show there. Looped him into the email thread
akharran@montefiore.org
01/10/2025 JRojas called 718) 904-3214 and spoke to Christine. She said she thought she had confirmed this information, but I see no email reply. Asked me to resend the email so that she may have an tech confirm
12/30/2024 JRojas called 718.904.3214 and left a VM
12/18/2024 MHamersley - called 718.904.3214, spoke to Christine, sending her email w/ remaining devices to be completed. email: cpaolucc@montefiore.org
11/12/2024 RArnold - Follow up for 2 devices. Alberto was onsite this week. POC Eric Smalls is going to help locate the last 2 devices and provide a contact.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02991444 | Labor | Open | 0.5 | $190.00 | Oct 31, 10:16 AM |
| WL-02991445 | Labor | Open | 0.5 | $310.00 | Oct 31, 10:16 AM |
| WL-02991450 | Expenses | Open | 1 | $0.00 | Oct 31, 10:21 AM |
| WL-02991451 | Expenses | Open | 1 | $0.00 | Oct 31, 10:21 AM |
| WL-02991452 | Expenses | Open | 1 | $0.00 | Oct 31, 10:21 AM |
| WL-02991453 | Expenses | Open | 1 | $0.00 | Oct 31, 10:21 AM |
| WL-02991454 | Expenses | Open | 1 | $0.00 | Oct 31, 10:21 AM |
| WL-02994132 | Labor | Open | 0.016666666666667 | $76.00 | Nov 3, 2:33 PM |