Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01221002 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177

Dec 3, 2024 → Feb 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (284 biz days late)
Active: 304 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 3, 2024
0 business days (counted)
Running total: 0 of ? biz days used
136d
▶ Clock Running
Status: Assigned
Dec 3 → Jun 19, 2025
136 business days (counted)
Running total: 136 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 19 → Jun 23, 2025
2 business days (counted)
Running total: 138 of ? biz days used
▶ Clock Running
Status: Reschedule
Jun 23 → Jul 9, 2025
11 business days (counted)
Running total: 149 of ? biz days used
66d
▶ Clock Running
Status: Assigned
Jul 9 → Oct 10, 2025
66 business days (counted)
Running total: 215 of ? biz days used
▶ Clock Running
Status: Completed
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 215 of ? biz days used
▶ Clock Running
Status: Closed
Oct 10 → Oct 13, 2025
0 business days (counted)
Running total: 215 of ? biz days used
▶ Clock Running
Status: Billing Review
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 215 of ? biz days used
89d
▶ Clock Running
Status: Reschedule
Oct 13 → Feb 24, 2026
89 business days (counted)
Running total: 304 of ? biz days used
Created: Dec 3, 2024 Completed: Feb 24, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 3 Ready for Scheduling ▶ Running 0 0
Dec 3 → Jun 19 Assigned ▶ Running 136 136
Jun 19 → Jun 23 Scheduled ▶ Running 2 138
Jun 23 → Jul 9 Reschedule ▶ Running 11 149
Jul 9 → Oct 10 Assigned ▶ Running 66 215
Oct 10 → Oct 10 Completed ▶ Running 0 215
Oct 10 → Oct 13 Closed ▶ Running 0 215
Oct 13 → Oct 13 Billing Review ▶ Running 0 215
Oct 13 → Feb 24 Reschedule ▶ Running 89 304
Dispatch 0.0d
Coordinators 305.2d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
305.2 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Dec 3, 2024 Due: Dec 31, 2024 Completed: Feb 24, 2026 (419 days late)
📅
303.5 days Total Age
⏱️
136.4d in Assigned Longest Stage
🔄
13 transitions Status Changes
⚠️
302.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🚩
7 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
7 On-Site Visits (2 reschedules)
7 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Jim Kingery — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 5, 2024
Visit 2 Dec 6, 2024
Visit 3 Dec 9, 2024
Visit 4 Jan 22, 2025
Visit 5 Feb 27, 2025
Visit 6 Oct 8, 2025
Visit 7 Feb 23, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 456 days old
🚨
Primary Delay 136.4 days stuck in "Assigned"
⏱️
Total Delay 302.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
203.4d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Reschedule
99.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.13.25 Hshaw - moved WO to BR, chat jJohnson for advise.

7/22/2025 CRamen accidently assigned to Franco. Re-assigning to Jim Kingery

🔧 Work Performed
this is dad bed in room 1159 and up-down cylinders need repaired
🔍 Technician Findings
needs repaired this is a duplicate work order (01210640) other work order was closed by ge bed is out of service in room 4146 and not to be fixed located in room
⚠️ Problem Description
PM 2/27 on site today to check on beds that are in shop for repairs and ones that might have been missed so mike all beds are compliant .
📄 Description
Hillrom ADVANTA P1600 Bed, Electric

Timeline

📋
▶
4 Work Order Created Dec 3, 3:33 PM
Work Order Created → Status: Ready for Scheduling → Status: Assigned → Technician Assigned
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by Kourtney Smith
Technician: Jim Kingery
⏳ 3.0 business days
⏱️
Labor Added Dec 5, 8:37 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 1.4 business days
⏱️
Labor Added Dec 6, 11:04 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 2.1 business days
⏱️
Labor Added Dec 10, 8:11 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 28.5 business days
⏱️
2x Labor Added Jan 22, 8:13 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 65
⏱️
Labor Added Jan 22, 8:31 PM
Type: Labor
Status: Open
Qty: 2
🚨 25.4 business days
⏱️
5x Labor Added Feb 27, 9:13 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2, 65
🚨 78.3 business days
📅
▶
2 Dispatch Scheduled Jun 19, 3:44 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Jim Kingery
From: Assigned
To: Scheduled
Duration in Previous: 197d 23h
⏳ 2.0 business days
🔄
Status: Reschedule by Lawrence Yoder Jun 23, 2:42 PM
From: Scheduled
To: Reschedule
Duration in Previous: 3d 22h
🚨 12.0 business days
👷
▶
2 Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Reschedule
To: Assigned
Duration in Previous: 15d 18h
🚨 10.0 business days
👷
Technician Assigned by Charles Ramen Jul 22, 3:51 PM
Technician: Jim Kingery
🚨 58.0 business days
⏱️
▶
3 Labor Added Oct 10, 12:43 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 93d 3h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
💵
Status: Billing Review by Hannah Shaw Oct 13, 11:16 AM
From: Closed
To: Billing Review
Duration in Previous: 2d 22h
🔄
Status: Reschedule by Jennifer Johnson Oct 13, 1:23 PM
From: Billing Review
To: Reschedule
Duration in Previous: 2h 7m
🚨 88.0 business days
⏱️
▶
2 Labor Added Feb 23, 7:49 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jim Kingery
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 133d 7h, 0m
⚠️ 5.5 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 9:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 13h
📨
▶
3 Status: Invoice Pending Mar 2, 10:59 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-255328

Bottlenecks

Assigned
Duration: 136.4 business days (threshold: 4.0 business hours)
Exceeded by 135.9 business days
Reschedule
Duration: 11.7 business days (threshold: 2.0 business days)
Exceeded by 9.7 business days
Assigned
Duration: 67.0 business days (threshold: 4.0 business hours)
Exceeded by 66.5 business days
Reschedule
Duration: 88.1 business days (threshold: 2.0 business days)
Exceeded by 86.1 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Dec 3, 3:33 PM
Invoice #
SM-255328

Work Details (13)

Name Type Status Qty Amount Date
WL-02588347 Labor Open 0.25 $0.00 Dec 5, 8:37 PM
WL-02590050 Labor Open 0.25 $0.00 Dec 6, 11:04 PM
WL-02593875 Labor Open 0.5 $0.00 Dec 10, 8:11 PM
WL-02642363 Labor Open 1.5 $0.00 Jan 22, 8:13 PM
WL-02642365 Travel Open 65 $0.00 Jan 22, 8:13 PM
WL-02642394 Labor Open 2 $0.00 Jan 22, 8:31 PM
WL-02695077 Labor Open 1.5 $0.00 Feb 27, 9:13 PM
WL-02695078 Labor Open 2 $0.00 Feb 27, 9:13 PM
WL-02695079 Labor Open 1.5 $0.00 Feb 27, 9:13 PM
WL-02695080 Travel Open 65 $0.00 Feb 27, 9:13 PM
WL-02695081 Travel Open 65 $0.00 Feb 27, 9:13 PM
WL-02966437 Labor Open 1 $0.00 Oct 10, 12:43 PM
WL-03116877 Labor Open 0.5 $0.00 Feb 23, 7:49 PM

Details