Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01221882 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Vassar Brothers Hospital — 45 Reade Pl, Poughkeepsie NY, 12601

Dec 5, 2024 → Sep 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2024
✗ SLA Missed (102 biz days late)
Active: 118 biz days
Paused: 85 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Dec 5 → Dec 5, 2024
0 business days (counted)
Running total: 0 of ? biz days used
118d
▶ Clock Running
Status: Ready for Scheduling
Dec 5 → May 27, 2025
118 business days (counted)
Running total: 118 of ? biz days used
⏸85d
⏸ Clock Paused
Status: Ready for Release
May 27 → Sep 26, 2025
85 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 118 of ? biz days used
Created: Dec 5, 2024 Completed: Sep 26, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Dec 5 Created ▶ Running 0 0
Dec 5 → May 27 Ready for Scheduling ▶ Running 118 118
May 27 → Sep 26 Ready for Release ⏸ Paused 85 —
Sep 26 → Sep 26 Assigned ▶ Running 0 118
Dispatch 0.0d
Holding 85.5d (excluded)
Coordinators 118.3d
Field Work 0.0d
Billing 5.8d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
85.5 days
Coordinators
118.3 days
Over SLA
Field Work
0.0 days
Billing
5.8 days
Over SLA
Created: Dec 5, 2024 Due: Dec 30, 2024 Completed: Sep 26, 2025 (269 days late)
📅
203.3 days Total Age
⏱️
118.3d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
122.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 454 days old
🚨
Primary Delay 118.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 122.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
118.3d / 1.0d SLA
Ready for Release
85.5d
Completed
0.0d / 1.0d SLA
Closed
0.9d / 1.0d SLA
Ready to Bill
5.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/19/2025 RArnold - Fady received Email from Customer confirming all V60s have been removed from service

09/02/2025 RArnold -Fady emailed customer today to confirm all V60s have been removed from service.

07/01/2025 RArnold - Laith confirmed he is in the process of removing V60s.

06/26/2025 RArnold - emailed Laith for an update.


06/17/2025 RArnold - Waiting on response from Laith since Fady emailed him last .

06/10/2025 RArnold - Fady emailed Laith for an update

05/30/2025 RArnold- Emailed Laith for an update

05/23/2025 RArnold - device still not located

05/16/2025 RArnold - Device Still not located.

05/02/2025 RArnold - Per Laith, he has still not located the last device.

04/21/2025 RArnold - Called 18454548500 asked for biomed. Left a message for Laith. Following up with email. 

04/21/2025 RArnold - Called 18452246491 for Laith. Left a message.


04/02/2025 MHamersley - sent f/u email: laith.qaqish@nuvancehealth.org


03/04/2025 RArnold - Called (845) 224-6491 for Laith. Left Message. Sending email. 


02/14/2025 RArnold - Called 18452246491 for Laith. Left a message. Following up email.


01/31/2025 RArnold - Emailed Laith for update on this device to see if he has located it.


01/17/2025 RArnold - Called (845) 224-6491 for Laith. Left a message. 


01/10/2025 RArnold- Emailed laith to see if he has located this device.


01/03/2024 RArnold - Received EL from Laith. Fady to attached EL the PWO


12/27/2024 Rarnold - Per Fady, sending Laith an EL. We will not cancel the PM as the device may turn up in the future.


12/20/2024 RArnold - Called for (845) 224-6491 for Laith. He said the unit is lost within the hospital system. He said we could cancel the PM for now.


12/11/2024 RArnold - Emailed Laith for an Update on this device


12/05/2024 Rarnold - follow up for WO-01214723. Device could not be located when FSE was on site. Called and emailed Laith today about locating.

🔧 Work Performed
Exception Letter
⚠️ Problem Description
CON0841745
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📋
▶
2 Work Order Created Dec 5, 4:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Rebecca Arnold
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 118.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:11 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 172d 22h
🚨 85.8 business days
👷
▶
4 Status: Assigned Sep 26, 6:13 AM
Status: Assigned → Technician Assigned → Labor Added → Status: Closed
👷
Technician Assigned by Mandy Newman
Technician: a0h5A00000GbkeQQAR, Fady Messak
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
🏁
Status: Closed by Mandy Newman
From: Completed
To: Closed
Duration in Previous: 0m
📄
Status: Ready to Bill by Timothy Amburgey Sep 26, 1:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7h 12m
⚠️ 5.5 business days
💰
Status: Invoiced by Josh Longway Oct 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 14h
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:20 PM
Invoice Number: SM-242711

Bottlenecks

Ready for Scheduling
Duration: 118.3 business days (threshold: 1.0 business days)
Exceeded by 117.3 business days
Ready to Bill
Duration: 5.8 business days (threshold: 1.0 business days)
Exceeded by 4.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Dec 5, 4:54 PM
Invoice #
SM-242711

Work Details (1)

Name Type Status Qty Amount Date
WL-02950384 Labor Open 0.016666666666667 $38.00 Sep 26, 6:13 AM

Details