Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01226701 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 GIANT Foods Pharmacy 6043 — 1880 Leithsville Road, Hellertown PA, 18055

Dec 30, 2024 → Sep 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (143 biz days late)
Active: 145 biz days
Paused: 30 biz days
🕐 Clock stopped: Completed (Sep 10, 2025)
▶ Clock Running
Status: Created
Dec 30 → Jan 14, 2025
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2025
0 business days (counted)
Running total: 10 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Jan 14 → Feb 4, 2025
14 business days (counted)
Running total: 24 of ? biz days used
39d
▶ Clock Running
Status: On Hold
Feb 4 → Apr 1, 2025
39 business days (counted)
Running total: 63 of ? biz days used
⏸27d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → May 8, 2025
27 business days (not counted)
▶ Clock Running
Status: Scheduled
May 8 → May 9, 2025
1 business day (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Entered
May 9 → May 9, 2025
0 business days (counted)
Running total: 64 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 9 → May 13, 2025
2 business days (not counted)
▶ Clock Running
Status: Scheduled
May 13 → May 14, 2025
1 business day (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Entered
May 14 → May 14, 2025
0 business days (counted)
Running total: 65 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 14 → May 15, 2025
1 business day (not counted)
▶ Clock Running
Status: Assigned
May 15 → May 15, 2025
0 business days (counted)
Running total: 65 of ? biz days used
80d
▶ Clock Running
Status: Scheduled
May 15 → Sep 10, 2025
80 business days (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 145 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 10, 2025
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Jan 14 Created ▶ Running 10 10
Jan 14 → Jan 14 Assigned ▶ Running 0 10
Jan 14 → Feb 4 Scheduled ▶ Running 14 24
Feb 4 → Apr 1 On Hold ▶ Running 39 63
Apr 1 → May 8 Ready for Release ⏸ Paused 27 —
May 8 → May 9 Scheduled ▶ Running 1 64
May 9 → May 9 Entered ▶ Running 0 64
May 9 → May 13 Ready for Release ⏸ Paused 2 —
May 13 → May 14 Scheduled ▶ Running 1 65
May 14 → May 14 Entered ▶ Running 0 65
May 14 → May 15 Ready for Release ⏸ Paused 1 —
May 15 → May 15 Assigned ▶ Running 0 65
May 15 → Sep 10 Scheduled ▶ Running 80 145
Sep 10 → Sep 10 Tech On Site ▶ Running 0 145
Holding 81.9d (excluded)
Coordinators 99.9d
Field Work 0.7d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
81.9 days
Coordinators
99.9 days
Over SLA
Field Work
0.7 days
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 10, 2025 (112 days early)
📅
175.3 days Total Age
⏱️
80.7d in Scheduled Longest Stage
🔄
15 transitions Status Changes
⚠️
92.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 80.7 days stuck in "Scheduled"
⏱️
Total Delay 92.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
49.5d
Assigned
0.2d / 0.5d SLA
Scheduled
99.7d / 2.0d SLA
Ready for Release
32.4d
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Perform pm. Clean kiosk. Clean both screens. Change screen resolution. Recalibrate touchscreen, BP and scale. Check audio calibration. Seat lock was in the lock position. Inserted cable in pc. Seat lock functions. Adjusted all feet on machine. Test kiosk for functionality.
🔍 Technician Findings
Check in with pharmacist. Kiosk is plugged in and in service with no customer damage.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:46 PM
Work Order: WO-01226701
Type: Preventive Maintenance
Priority: PSM
⚠️ 9.9 business days
👷
▶
2 Technician Assigned Jan 13, 10:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: On Hold
To: Assigned
Duration in Previous: 14d 6h
📅
▶
2 Dispatch Scheduled Jan 14, 12:35 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 1h 43m
⏳ 2.0 business days
📅
Dispatch Scheduled by Charles Ramen Jan 15, 10:30 AM
Scheduled For: 2025-01-30T15:15:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Matthew Bateman Jan 17, 2:19 PM
Scheduled For: 2025-02-07T15:15:00.000+0000
🚨 12.0 business days
⏸️
Status: On Hold by Stephanie Ramen Feb 4, 1:13 PM
From: Scheduled
To: On Hold
Duration in Previous: 21d 12h
🚨 40.0 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 55d 22h
🚨 28.0 business days
👷
▶
3 Technician Assigned May 8, 9:52 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-05-13T17:30:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Ready for Release
To: Scheduled
Duration in Previous: 36d 21h
⏳ 2.0 business days
🆕
Status: Entered by Kourtney Smith May 9, 4:16 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 6h, 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned May 13, 9:25 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-05-16T17:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Ready for Release
To: Scheduled
Duration in Previous: 3d 17h
⏳ 2.0 business days
🆕
Status: Entered by Kourtney Smith May 14, 9:28 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 0h, 0m
⏳ 2.0 business days
👷
▶
4 Technician Assigned May 15, 2:11 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Mozammel Sajib
From: Ready for Release
To: Assigned
Duration in Previous: 1d 4h
📅
Dispatch Scheduled by Mozammel Sajib
Scheduled For: 2025-05-21T14:30:00.000+0000
🗓️
Status: Scheduled by Mozammel Sajib
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Mozammel Sajib May 16, 11:15 AM
Scheduled For: 2025-05-28T14:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Mozammel Sajib May 20, 2:29 PM
Scheduled For: 2025-06-02T14:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Mozammel Sajib May 21, 4:35 PM
Scheduled For: 2025-06-19T14:30:00.000+0000
🚨 16.9 business days
📅
Dispatch Scheduled by Melissa Owens Jun 13, 3:44 PM
Scheduled For: 2025-06-19T15:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Melissa Owens Jun 18, 3:01 PM
Scheduled For: 2025-07-07T15:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Melissa Owens Jun 24, 11:15 AM
Scheduled For: 2025-07-31T15:00:00.000+0000
🚨 18.0 business days
📅
Dispatch Scheduled by Melissa Owens Jul 18, 9:09 AM
Scheduled For: 2025-08-14T15:00:00.000+0000
🚨 19.0 business days
📅
Dispatch Scheduled by Melissa Owens Aug 13, 3:05 PM
Scheduled For: 2025-08-29T15:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Melissa Owens Aug 18, 11:14 AM
Scheduled For: 2025-08-28T14:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Melissa Owens Aug 21, 8:59 AM
Scheduled For: 2025-08-28T16:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens Aug 22, 2:20 PM
Scheduled For: 2025-09-04T16:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Melissa Owens Aug 28, 12:05 PM
Scheduled For: 2025-09-08T16:30:00.000+0000
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Sep 4, 12:21 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-04T19:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Sep 4, 12:31 PM
Scheduled For: 2025-09-10T19:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Rhea Berry Sep 5, 5:19 PM
Scheduled For: 2025-09-10T15:15:00.000+0000
⏳ 3.8 business days
🔧
Status: Tech On Site by Philip Krogstad Sep 10, 11:42 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 117d 21h
⏱️
3x Labor Added Sep 10, 12:20 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.75, 27
✔️
Status: Completed by Philip Krogstad Sep 10, 12:29 PM
From: Tech On Site
To: Completed
Duration in Previous: 46m
🏁
Status: Closed by Philip Krogstad Sep 10, 5:20 PM
From: Completed
To: Closed
Duration in Previous: 4h 51m
📄
Status: Ready to Bill by Timothy Amburgey Sep 11, 10:46 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 26m
📨
Status: Invoice Pending by Hannah Shaw Sep 11, 11:14 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 27m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 12, 4:34 PM
Invoice Number: SM-240587

Bottlenecks

Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Scheduled
Duration: 80.7 business days (threshold: 2.0 business days)
Exceeded by 78.7 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Philip Krogstad
Scheduled
Sep 10, 11:15 AM
Created
Dec 30, 4:46 PM
Invoice #
SM-240587

Work Details (3)

Name Type Status Qty Amount Date
WL-02931031 Labor Open 1 $0.00 Sep 10, 12:20 PM
WL-02931032 Labor Open 0.75 $0.00 Sep 10, 12:20 PM
WL-02931033 Travel Open 27 $0.00 Sep 10, 12:20 PM

Details