Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01226702 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 GIANT Foods Pharmacy 6045 — 849 West Baltimore Pike, West Grove PA, 19390

Dec 30, 2024 → Sep 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (62 biz days late)
Active: 64 biz days
Paused: 116 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸116d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 16, 2025
116 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 17, 2025
1 business day (counted)
Running total: 64 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 17, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Sep 16 Ready for Release ⏸ Paused 116 —
Sep 16 → Sep 16 Assigned ▶ Running 0 63
Sep 16 → Sep 17 Scheduled ▶ Running 1 64
Holding 180.2d (excluded)
Coordinators 1.1d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
180.2 days
Coordinators
1.1 days
Billing
0.3 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 17, 2025 (105 days early)
📅
179.4 days Total Age
⏱️
117.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 429 days old
🚨
Primary Delay 117.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
117.0d
Scheduled
1.1d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Inspected kiosk for damage. No damage found. Wiped off kiosk, ad monitor, and touchscreen. Removed dust from kiosk. Disconnected unused devices and ensured all other connections were properly seated. Performed monitor calibration and BP test/calibration. User and stop button tests were completed without any issues. Completed PM. Kiosk is online and working with no faults.
🔍 Technician Findings
tech checked in with the store manager and found the unit in good
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:46 PM
Work Order: WO-01226702
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 117.0 business days
👷
▶
3 Technician Assigned Sep 16, 8:40 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 167d 20h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-16T18:00:00.000+0000
⏱️
3x Labor Added Sep 16, 8:40 PM
Type: Labor, Travel
Status: Open
Qty: 1, 43
⏱️
▶
2 2x Labor Added Sep 16, 8:47 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Pete Ramos
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12h 7m, 0m
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 8:45 AM
From: Closed, 07e-Partial Project
To: 07e-Partial Project, Ready to Bill
Duration in Previous: 11h 56m, 0m
📨
Status: Invoice Pending by Timothy Amburgey Sep 17, 11:21 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 35m, 0m
⏳ 4.0 business days
🧾
Invoice Created Sep 22, 8:23 AM
Invoice Number: SM-241180

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Pete Ramos
Scheduled
Sep 16, 2:00 PM
Created
Dec 30, 4:46 PM
Invoice #
SM-241180

Work Details (5)

Name Type Status Qty Amount Date
WL-02938087 Labor Open 1 $0.00 Sep 16, 8:40 PM
WL-02938088 Travel Open 43 $0.00 Sep 16, 8:40 PM
WL-02938089 Labor Open 1 $0.00 Sep 16, 8:40 PM
WL-02938117 Labor Open 2.75 $0.00 Sep 16, 8:47 PM
WL-02938118 Travel Open 124 $0.00 Sep 16, 8:47 PM

Details