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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01226720 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 GIANT Foods Pharmacy 6088 — 450 East Main Street, Middletown PA, 17057

Dec 30, 2024 → Sep 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (61 biz days late)
Active: 63 biz days
Paused: 117 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸27d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → May 8, 2025
27 business days (not counted)
▶ Clock Running
Status: Entered
May 8 → May 8, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Canceled
May 8 → May 8, 2025
0 business days (counted)
Running total: 63 of ? biz days used
⏸90d
⏸ Clock Paused
Status: Ready for Release
May 8 → Sep 17, 2025
90 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 63 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 17, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → May 8 Ready for Release ⏸ Paused 27 —
May 8 → May 8 Entered ▶ Running 0 63
May 8 → May 8 Canceled ▶ Running 0 63
May 8 → Sep 17 Ready for Release ⏸ Paused 90 —
Sep 17 → Sep 17 Assigned ▶ Running 0 63
Sep 17 → Sep 17 Scheduled ▶ Running 0 63
Sep 17 → Sep 17 Tech On Site ▶ Running 0 63
Holding 181.7d (excluded)
Coordinators 0.4d
Field Work 0.5d
Billing 0.4d
✗ SLA Missed
Holding (excluded from total)
181.7 days
Coordinators
0.4 days
Field Work
0.5 days
Billing
0.4 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 17, 2025 (105 days early)
📅
180.3 days Total Age
⏱️
90.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 90.5 days stuck in "Ready for Release"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
118.4d
Canceled
0.4d
Assigned
0.0d / 0.5d SLA
Scheduled
0.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
5/8/25 lcoonrod cancelling PM and added to repair WO-01271335
🔧 Work Performed
Perform PM. Clean kiosk. Clean both screens. Seat is loose. Removed seat bar. Removed seat plate. Loose bolts on underside of bamboo seat top. Removed seat top and tightened bolts. Reassembled. Check calibration on audio and touchscreen. Recalibrate BP and scale. Test kiosk for functionality.
🔍 Technician Findings
Check in with pharmacist. Kiosk is plugged in and in service
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:46 PM
Work Order: WO-01226720
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 28.0 business days
🆕
Status: Entered by Leona Coonrod May 8, 1:05 PM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 37d 0h, 0m
✅
Status: Ready for Release by Jessica Foley May 8, 4:13 PM
From: Canceled
To: Ready for Release
Duration in Previous: 3h 8m
🚨 91.0 business days
👷
▶
4 Status: Assigned Sep 17, 10:45 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Melissa Owens
Technician: Philip Krogstad
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-17T17:00:00.000+0000
🔧
Status: Tech On Site by Philip Krogstad Sep 17, 1:40 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 52m
⏱️
3x Labor Added Sep 17, 2:56 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 1.25, 20
✔️
Status: Completed by Philip Krogstad Sep 17, 3:03 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 23m
🏁
Status: Closed by Philip Krogstad Sep 17, 5:53 PM
From: Completed
To: Closed
Duration in Previous: 2h 50m
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 8:53 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 0m
📨
Status: Invoice Pending by Timothy Amburgey Sep 18, 11:58 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3h 4m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 21, 10:54 PM
Invoice Number: SM-241301

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Philip Krogstad
Scheduled
Sep 17, 1:00 PM
Created
Dec 30, 4:46 PM
Invoice #
SM-241301

Work Details (3)

Name Type Status Qty Amount Date
WL-02938937 Labor Open 0.75 $0.00 Sep 17, 2:56 PM
WL-02938938 Labor Open 1.25 $0.00 Sep 17, 2:56 PM
WL-02938939 Travel Open 20 $0.00 Sep 17, 2:56 PM

Details