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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01226793 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Giant Pharmacy 00350 — 11221 New Hampshire Ave, Silver Spring MD, 20904

Dec 30, 2024 → Sep 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (95 biz days late)
Active: 97 biz days
Paused: 92 biz days
🕐 Clock stopped: Completed (Sep 30, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Apr 23, 2025
16 business days (not counted)
▶ Clock Running
Status: Entered
Apr 23 → Apr 23, 2025
0 business days (counted)
Running total: 63 of ? biz days used
20d
▶ Clock Running
Status: Canceled
Apr 23 → May 21, 2025
20 business days (counted)
Running total: 83 of ? biz days used
⏸76d
⏸ Clock Paused
Status: Ready for Release
May 21 → Sep 10, 2025
76 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 10 → Sep 24, 2025
10 business days (counted)
Running total: 93 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 24 → Sep 30, 2025
4 business days (counted)
Running total: 97 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 97 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 30, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Apr 23 Ready for Release ⏸ Paused 16 —
Apr 23 → Apr 23 Entered ▶ Running 0 63
Apr 23 → May 21 Canceled ▶ Running 20 83
May 21 → Sep 10 Ready for Release ⏸ Paused 76 —
Sep 10 → Sep 24 Assigned ▶ Running 10 93
Sep 24 → Sep 30 Scheduled ▶ Running 4 97
Sep 30 → Sep 30 Tech On Site ▶ Running 0 97
Holding 156.7d (excluded)
Coordinators 15.5d
Field Work 1.1d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
156.7 days
Coordinators
15.5 days
Over SLA
Field Work
1.1 days
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Oct 1, 2025 (91 days early)
📅
189.5 days Total Age
⏱️
76.4d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
13.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 76.4 days stuck in "Ready for Release"
⏱️
Total Delay 13.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
93.4d
Canceled
20.8d
Assigned
10.5d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/23/25 1336 lcoonrod cancelling PM and adding to repair WO-01267867
🔧 Work Performed
9/30/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. BP cuff is bad. Need truck stock. WO-01306848 Final Resolution: Unit passed all function test.
🔍 Technician Findings
9/30/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. BP cuff is bad. Need truck stock Final Resolution: Unit passed all function test.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:47 PM
Work Order: WO-01226793
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 17.0 business days
🆕
Status: Entered by Leona Coonrod Apr 23, 1:37 PM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 22d 1h, 0m
🚨 21.0 business days
✅
Status: Ready for Release by Jessica Foley May 21, 4:29 PM
From: Canceled
To: Ready for Release
Duration in Previous: 28d 2h
🚨 76.9 business days
👷
▶
2 Technician Assigned Sep 10, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 111d 23h
🚨 11.0 business days
📅
▶
2 Dispatch Scheduled Sep 24, 9:07 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 13d 17h
⏳ 3.0 business days
📅
Dispatch Scheduled by Melissa Owens Sep 26, 3:31 PM
Scheduled For: 2025-09-30T16:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Praelow Cameron Sep 30, 12:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 3h
✔️
Status: Completed by Praelow Cameron Sep 30, 2:05 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 26m
⏱️
▶
2 3x Labor Added Sep 30, 9:31 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 7h 26m
📄
Status: Ready to Bill by Hannah Shaw Oct 1, 10:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 33m
📨
▶
2 Status: Invoice Pending Oct 1, 10:55 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Oct 5, 9:26 PM
Invoice Number: SM-242528

Bottlenecks

Assigned
Duration: 10.5 business days (threshold: 4.0 business hours)
Exceeded by 10.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Sep 30, 12:30 PM
Created
Dec 30, 4:47 PM
Invoice #
SM-242528

Work Details (3)

Name Type Status Qty Amount Date
WL-02955323 Labor Open 0.5 $0.00 Sep 30, 9:31 PM
WL-02955324 Labor Open 1 $0.00 Sep 30, 9:31 PM
WL-02955325 Travel Open 10 $0.00 Sep 30, 9:31 PM

Details