Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01226800 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Giant Pharmacy 125 — 12051 Rockville Pike, Rockville MD, 20852

Dec 30, 2024 → Sep 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (106 biz days late)
Active: 108 biz days
Paused: 71 biz days
🕐 Clock stopped: Completed (Sep 16, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸52d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Jun 13, 2025
52 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 13 → Jun 13, 2025
0 business days (counted)
Running total: 63 of ? biz days used
41d
▶ Clock Running
Status: Scheduled
Jun 13 → Aug 13, 2025
41 business days (counted)
Running total: 104 of ? biz days used
▶ Clock Running
Status: Entered
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 104 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
Aug 13 → Sep 10, 2025
19 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 10 → Sep 11, 2025
1 business day (counted)
Running total: 105 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 16, 2025
3 business days (counted)
Running total: 108 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 108 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 16, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Jun 13 Ready for Release ⏸ Paused 52 —
Jun 13 → Jun 13 Assigned ▶ Running 0 63
Jun 13 → Aug 13 Scheduled ▶ Running 41 104
Aug 13 → Aug 13 Entered ▶ Running 0 104
Aug 13 → Sep 10 Ready for Release ⏸ Paused 19 —
Sep 10 → Sep 11 Assigned ▶ Running 1 105
Sep 11 → Sep 16 Scheduled ▶ Running 3 108
Sep 16 → Sep 16 Tech On Site ▶ Running 0 108
Holding 136.2d (excluded)
Coordinators 47.0d
Field Work 0.2d
Billing 1.7d
✗ SLA Missed
Holding (excluded from total)
136.2 days
Coordinators
47.0 days
Over SLA
Field Work
0.2 days
Billing
1.7 days
Over SLA
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 16, 2025 (106 days early)
📅
179.3 days Total Age
⏱️
63.3d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
43.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 63.3 days stuck in "On Hold"
⏱️
Total Delay 43.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
73.0d
Assigned
1.5d / 0.5d SLA
Scheduled
45.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9/16/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Need BP cuff. Need truck stock Final Resolution: Unit passed all function test.
🔍 Technician Findings
9/16/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Need BP cuff. Need truck stock Final Resolution: Unit passed all function test.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:47 PM
Work Order: WO-01226800
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 53.0 business days
👷
▶
4 Technician Assigned Jun 13, 2:33 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 73d 2h
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-06-17T15:30:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 3.0 business days
📅
Dispatch Scheduled by Matthew Bateman Jun 17, 4:16 PM
Scheduled For: 2025-06-23T17:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Jun 18, 3:55 PM
Scheduled For: 2025-07-01T17:00:00.000+0000
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Jun 25, 2:32 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-07-07T18:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Jun 25, 3:35 PM
Scheduled For: 2025-07-09T18:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Melissa Owens Jul 1, 9:30 AM
Scheduled For: 2025-07-10T14:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Melissa Owens Jul 3, 9:57 AM
Scheduled For: 2025-07-28T14:30:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Melissa Owens Jul 23, 4:26 PM
Scheduled For: 2025-07-29T14:30:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Melissa Owens Jul 25, 4:31 PM
Scheduled For: 2025-08-05T14:30:00.000+0000
⏳ 1.9 business days
📅
Dispatch Scheduled by Melissa Owens Jul 28, 1:45 PM
Scheduled For: 2025-08-08T14:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Melissa Owens Jul 30, 9:57 AM
Scheduled For: 2025-08-12T14:30:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Melissa Owens Aug 7, 4:12 PM
Scheduled For: 2025-08-12T15:30:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Aug 7, 4:39 PM
Scheduled For: 2025-08-15T15:30:00.000+0000
⏳ 4.9 business days
🆕
Status: Entered by Melissa Owens Aug 13, 10:43 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 60d 20h, 0m
🚨 20.0 business days
👷
▶
2 Technician Assigned Sep 10, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 28d 5h
🗓️
▶
2 Status: Scheduled Sep 11, 1:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-16T15:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Praelow Cameron Sep 16, 11:19 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 21h
✔️
Status: Completed by Praelow Cameron Sep 16, 12:11 PM
From: Tech On Site
To: Completed
Duration in Previous: 51m
⏱️
▶
2 3x Labor Added Sep 16, 1:02 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 55m
📄
Status: Ready to Bill by Timothy Amburgey Sep 16, 2:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 7m
📨
Status: Invoice Pending by Timothy Amburgey Sep 17, 8:35 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 18h 20m
⏳ 3.0 business days
🧾
Invoice Created Sep 21, 8:38 PM
Invoice Number: SM-241157

Bottlenecks

Scheduled
Duration: 41.7 business days (threshold: 2.0 business days)
Exceeded by 39.7 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 8.0 business hours
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Sep 16, 11:00 AM
Created
Dec 30, 4:47 PM
Invoice #
SM-241157

Work Details (3)

Name Type Status Qty Amount Date
WL-02937264 Labor Open 0.5 $0.00 Sep 16, 1:02 PM
WL-02937265 Labor Open 1 $0.00 Sep 16, 1:02 PM
WL-02937266 Travel Open 3 $0.00 Sep 16, 1:02 PM

Details