Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01226807 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Giant Pharmacy 194 — 2323 Forest Drive, Annapolis MD, 21401

Dec 30, 2024 → Oct 7, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (86 biz days late)
Active: 88 biz days
Paused: 106 biz days
🕐 Clock stopped: Completed (Oct 7, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸87d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 5, 2025
87 business days (not counted)
▶ Clock Running
Status: Canceled
Aug 5 → Aug 20, 2025
11 business days (counted)
Running total: 74 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
Aug 20 → Sep 15, 2025
17 business days (not counted)
▶ Clock Running
Status: Entered
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Canceled
Sep 15 → Sep 17, 2025
2 business days (counted)
Running total: 76 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 17 → Sep 19, 2025
2 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 19 → Sep 24, 2025
3 business days (counted)
Running total: 79 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 24 → Oct 7, 2025
9 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 88 of ? biz days used
Created: Dec 30, 2024 Completed: Oct 7, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Aug 5 Ready for Release ⏸ Paused 87 —
Aug 5 → Aug 20 Canceled ▶ Running 11 74
Aug 20 → Sep 15 Ready for Release ⏸ Paused 17 —
Sep 15 → Sep 15 Entered ▶ Running 0 74
Sep 15 → Sep 17 Canceled ▶ Running 2 76
Sep 17 → Sep 19 Ready for Release ⏸ Paused 2 —
Sep 19 → Sep 24 Assigned ▶ Running 3 79
Sep 24 → Oct 7 Scheduled ▶ Running 9 88
Oct 7 → Oct 7 Tech On Site ▶ Running 0 88
Dispatch 0.0d
Holding 171.7d (excluded)
Coordinators 13.4d
Field Work 0.5d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
171.7 days
Coordinators
13.4 days
Over SLA
Field Work
0.5 days
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Oct 7, 2025 (85 days early)
📅
194.3 days Total Age
⏱️
88.0d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
11.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 88.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
108.5d
Canceled
14.6d
Entered
0.0d / 0.5d SLA
Assigned
3.4d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/15/25 lcoonrod cancelling PM and adding to repair case 00527110 8/5/2025jsells adding to repair WO-01295940
🔧 Work Performed
10/7/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: Unit passed all function test.
🔍 Technician Findings
10/7/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: Unit passed all function test.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:47 PM
Work Order: WO-01226807
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 88.0 business days
🚫
Status: Canceled by Jessica Sells Aug 5, 3:25 PM
From: Ready for Release
To: Canceled
Duration in Previous: 126d 3h
🚨 12.0 business days
✅
Status: Ready for Release by Jessica Foley Aug 20, 3:58 PM
From: Canceled
To: Ready for Release
Duration in Previous: 15d 0h
🚨 18.0 business days
🆕
▶
2 Status: Entered Sep 15, 10:33 AM
Status: Entered → Status: Canceled
🚫
Status: Canceled by Leona Coonrod
From: Entered
To: Canceled
Duration in Previous: 1m
⏳ 3.0 business days
✅
Status: Ready for Release by Jessica Foley Sep 17, 11:38 AM
From: Canceled
To: Ready for Release
Duration in Previous: 2d 1h
⏳ 3.0 business days
👷
▶
2 Technician Assigned Sep 19, 4:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 2d 5h
⏳ 3.9 business days
📅
▶
2 Dispatch Scheduled Sep 24, 8:41 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 4d 16h
📅
Dispatch Scheduled by Melissa Owens Sep 24, 9:00 AM
Scheduled For: 2025-09-30T20:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Melissa Owens Sep 26, 3:25 PM
Scheduled For: 2025-09-30T20:00:00.000+0000, 2025-10-07T20:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Praelow Cameron Oct 7, 3:46 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 7h
✔️
Status: Completed by Praelow Cameron Oct 7, 4:26 PM
From: Tech On Site
To: Completed
Duration in Previous: 39m
⏱️
▶
2 6x Labor Added Oct 7, 7:41 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 3h 15m
📄
Status: Ready to Bill by Hannah Shaw Oct 8, 11:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 45m
📨
Status: Invoice Pending by Hannah Shaw Oct 8, 11:59 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 31m, 0m
⏳ 3.0 business days
🧾
Invoice Created Oct 12, 8:37 PM
Invoice Number: SM-243146

Bottlenecks

Assigned
Duration: 3.4 business days (threshold: 4.0 business hours)
Exceeded by 2.9 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Oct 7, 4:00 PM
Created
Dec 30, 4:47 PM
Invoice #
SM-243146

Work Details (6)

Name Type Status Qty Amount Date
WL-02962632 Labor Open 0.5 $0.00 Oct 7, 7:41 PM
WL-02962633 Labor Open 1 $0.00 Oct 7, 7:41 PM
WL-02962634 Labor Open 1.5 $0.00 Oct 7, 7:41 PM
WL-02962635 Expenses Open 1 $0.00 Oct 7, 7:41 PM
WL-02962636 Travel Open 4 $0.00 Oct 7, 7:41 PM
WL-02962637 Travel Open 72 $0.00 Oct 7, 7:41 PM

Details