📍 Giant Pharmacy 147 — 9580 Livingston Rd, Fort Washington MD, 20744
Dec 30, 2024 → Oct 2, 2025
✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (82 biz days late)
Active: 84 biz days
Paused: 107 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
41d
▶ Clock Running
Status: Created
Dec 30 → Feb 28, 2025
41 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Entered
Feb 28 → Feb 28, 2025
0 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Canceled
Feb 28 → Mar 5, 2025
3 business days (counted)
Running total: 44 of ? biz days used
19d
▶ Clock Running
Status: On Hold
Mar 5 → Apr 1, 2025
19 business days (counted)
Running total: 63 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Apr 2, 2025
1 business day (not counted)
▶ Clock Running
Status: Canceled
Apr 2 → Apr 15, 2025
9 business days (counted)
Running total: 72 of ? biz days used
⏸106d
⏸ Clock Paused
Status: Ready for Release
Apr 15 → Sep 16, 2025
106 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 16 → Sep 24, 2025
6 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 24 → Oct 2, 2025
6 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 84 of ? biz days used
Created: Dec 30, 2024Completed: Oct 2, 2025
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Feb 28
Created
▶ Running
41
41
Feb 28 → Feb 28
Entered
▶ Running
0
41
Feb 28 → Mar 5
Canceled
▶ Running
3
44
Mar 5 → Apr 1
On Hold
▶ Running
19
63
Apr 1 → Apr 2
Ready for Release
⏸ Paused
1
—
Apr 2 → Apr 15
Canceled
▶ Running
9
72
Apr 15 → Sep 16
Ready for Release
⏸ Paused
106
—
Sep 16 → Sep 24
Assigned
▶ Running
6
78
Sep 24 → Oct 2
Scheduled
▶ Running
6
84
Oct 2 → Oct 2
Tech On Site
▶ Running
0
84
Dispatch0.0d
Holding169.7d (excluded)
Coordinators14.0d
Field Work0.5d
Billing0.1d
✗ SLA Missed
Dispatch
0.0 days
Holding(excluded from total)
169.7 days
Coordinators
14.0 days
Over SLA
Field Work
0.5 days
Billing
0.1 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Oct 3, 2025 (89 days early)
📅
191.3 daysTotal Age
⏱️
106.5d in Ready for ReleaseLongest Stage
🔄
13 transitionsStatus Changes
⚠️
11.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay106.5 days stuck in "Ready for Release"
⏱️
Total Delay11.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
61.3d
Entered
0.0d / 0.5d SLA
Canceled
13.1d
Ready for Release
108.4d
Assigned
7.0d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/2/2025jsells
cancel and adding to repair wo
WO-01262307
🔧Work Performed
10/2/25 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed Higi PM.
Final Resolution: Unit passed all function test.
🔍Technician Findings
10/2/25 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed Higi PM.
Final Resolution: Unit passed all function test.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄Description
Merge KMY Kiosk
📅
WO-01226812 - Preventive Maintenance - KMY8202F - Fort Washington - Giant Pharmacy 147
Oct 2, 2025 4:00pm – 5:00pm
Work Order: WO-01226812
Account: HIGI LLC
Customer Case Number:
Location: Giant Pharmacy 147
Address: 9580 Livingston Rd, Fort Washington, MD 20744
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120328650-252
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/202