Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01226814 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Giant Pharmacy 152 — 13490 New Hampshire Avenue, Colesville MD, 20904

Dec 30, 2024 → Oct 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (78 biz days late)
Active: 80 biz days
Paused: 112 biz days
🕐 Clock stopped: Completed (Oct 3, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸112d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 10, 2025
112 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 10 → Sep 24, 2025
10 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 24 → Oct 3, 2025
7 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 80 of ? biz days used
Created: Dec 30, 2024 Completed: Oct 3, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Sep 10 Ready for Release ⏸ Paused 112 —
Sep 10 → Sep 24 Assigned ▶ Running 10 73
Sep 24 → Oct 3 Scheduled ▶ Running 7 80
Oct 3 → Oct 3 Tech On Site ▶ Running 0 80
Holding 176.2d (excluded)
Coordinators 18.5d
Field Work 0.4d
Billing 1.5d
✗ SLA Missed
Holding (excluded from total)
176.2 days
Coordinators
18.5 days
Over SLA
Field Work
0.4 days
Billing
1.5 days
Over SLA
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Oct 3, 2025 (89 days early)
📅
192.3 days Total Age
⏱️
113.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
16.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 113.0 days stuck in "Ready for Release"
⏱️
Total Delay 16.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
113.0d
Assigned
10.5d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
0.4d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.3.25 Hshaw - missing pic showing kiosk location

🔧 Work Performed
10/3/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Tower LED's light is out. Need truck stock Final Resolution: Unit passed all function test.
🔍 Technician Findings
10/3/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Tower LED's light is out. Need truck stock Final Resolution: Unit passed all function test.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:47 PM
Work Order: WO-01226814
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 113.0 business days
👷
▶
2 Technician Assigned Sep 10, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 162d 3h
🚨 11.0 business days
🗓️
▶
2 Status: Scheduled Sep 24, 9:13 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-03T13:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Praelow Cameron Oct 3, 9:03 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 23h
✔️
Status: Completed by Praelow Cameron Oct 3, 10:06 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 3m
⏱️
▶
2 3x Labor Added Oct 3, 12:12 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 2h 8m
📄
Status: Ready to Bill by Hannah Shaw Oct 3, 3:47 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 32m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Oct 6, 1:21 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Oct 7, 3:25 PM
Invoice Number: SM-242988

Bottlenecks

Assigned
Duration: 10.5 business days (threshold: 4.0 business hours)
Exceeded by 10.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Oct 3, 9:00 AM
Created
Dec 30, 4:47 PM
Invoice #
SM-242988

Work Details (3)

Name Type Status Qty Amount Date
WL-02958966 Labor Open 0.5 $0.00 Oct 3, 12:12 PM
WL-02958967 Labor Open 1 $0.00 Oct 3, 12:12 PM
WL-02958968 Travel Open 15 $0.00 Oct 3, 12:12 PM

Details