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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01226833 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Giant Pharmacy 249 — 6980 Braddock Road, Annandale VA, 22003

Dec 30, 2024 → Sep 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (72 biz days late)
Active: 74 biz days
Paused: 102 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → May 14, 2025
31 business days (not counted)
▶ Clock Running
Status: Canceled
May 14 → May 14, 2025
0 business days (counted)
Running total: 63 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 14 → May 16, 2025
2 business days (not counted)
▶ Clock Running
Status: Canceled
May 16 → May 22, 2025
4 business days (counted)
Running total: 67 of ? biz days used
⏸69d
⏸ Clock Paused
Status: Ready for Release
May 22 → Sep 2, 2025
69 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 11, 2025
7 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 74 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 11, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → May 14 Ready for Release ⏸ Paused 31 —
May 14 → May 14 Canceled ▶ Running 0 63
May 14 → May 16 Ready for Release ⏸ Paused 2 —
May 16 → May 22 Canceled ▶ Running 4 67
May 22 → Sep 2 Ready for Release ⏸ Paused 69 —
Sep 2 → Sep 2 Assigned ▶ Running 0 67
Sep 2 → Sep 11 Scheduled ▶ Running 7 74
Sep 11 → Sep 11 Tech On Site ▶ Running 0 74
Holding 167.1d (excluded)
Coordinators 7.5d
Field Work 0.4d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
167.1 days
Coordinators
7.5 days
Over SLA
Field Work
0.4 days
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 11, 2025 (111 days early)
📅
176.3 days Total Age
⏱️
69.3d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
5.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 69.3 days stuck in "Ready for Release"
⏱️
Total Delay 5.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
103.8d
Canceled
4.6d
Assigned
0.1d / 0.5d SLA
Scheduled
7.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
5/16 KHardison, Cancelling, combining with repair WO. 5/14/2025jsells cancel and adding to WO-01272311
🔧 Work Performed
9/11/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Unit will need new PC. PC has low memory message popping up. Final Resolution: Follow up needed.
🔍 Technician Findings
9/11/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Unit will need new PC. PC has low memory message popping up. Final Resolution: Follow up needed.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:47 PM
Work Order: WO-01226833
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 32.0 business days
🚫
Status: Canceled by Jessica Sells May 14, 2:38 PM
From: Ready for Release
To: Canceled
Duration in Previous: 43d 2h
✅
Status: Ready for Release by Jessica Foley May 14, 3:42 PM
From: Canceled
To: Ready for Release
Duration in Previous: 1h 4m
⏳ 3.0 business days
🚫
Status: Canceled by Kimberly Hardison May 16, 4:36 PM
From: Ready for Release
To: Canceled
Duration in Previous: 2d 0h
⏳ 4.9 business days
✅
Status: Ready for Release by Jessica Foley May 22, 5:31 PM
From: Canceled
To: Ready for Release
Duration in Previous: 6d 0h
🚨 69.8 business days
👷
▶
2 Technician Assigned Sep 2, 4:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 102d 22h
🗓️
▶
2 Status: Scheduled Sep 2, 5:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-11T16:30:00.000+0000
⚠️ 7.9 business days
🔧
Status: Tech On Site by Praelow Cameron Sep 11, 1:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 20h
✔️
Status: Completed by Praelow Cameron Sep 11, 2:01 PM
From: Tech On Site
To: Completed
Duration in Previous: 55m
⏱️
▶
2 3x Labor Added Sep 11, 4:33 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 2h 32m
📄
Status: Ready to Bill by Hannah Shaw Sep 12, 10:11 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 37m
📨
Status: Invoice Pending by Timothy Amburgey Sep 12, 10:41 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 29m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Sep 21, 8:38 PM
Invoice Number: SM-240835

Bottlenecks

Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Sep 11, 12:30 PM
Created
Dec 30, 4:47 PM
Invoice #
SM-240835

Work Details (3)

Name Type Status Qty Amount Date
WL-02932779 Labor Open 0.5 $0.00 Sep 11, 4:33 PM
WL-02932780 Labor Open 1 $0.00 Sep 11, 4:33 PM
WL-02932781 Travel Open 3 $0.00 Sep 11, 4:33 PM

Details