Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (77 biz days late)
Active: 79 biz days
Paused: 115 biz days
🕐 Clock stopped: Completed (Oct 7, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Apr 18, 2025
13 business days (not counted)
▶ Clock Running
Status: Canceled
Apr 18 → Apr 21, 2025
1 business day (counted)
Running total: 64 of ? biz days used
⏸102d
⏸ Clock Paused
Status: Ready for Release
Apr 21 → Sep 16, 2025
102 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 16 → Sep 24, 2025
6 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 24 → Oct 7, 2025
9 business days (counted)
Running total: 79 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 79 of ? biz days used
Created: Dec 30, 2024Completed: Oct 7, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → Apr 18
Ready for Release
⏸ Paused
13
—
Apr 18 → Apr 21
Canceled
▶ Running
1
64
Apr 21 → Sep 16
Ready for Release
⏸ Paused
102
—
Sep 16 → Sep 24
Assigned
▶ Running
6
70
Sep 24 → Oct 7
Scheduled
▶ Running
9
79
Oct 7 → Oct 7
Tech On Site
▶ Running
0
79
Holding179.9d (excluded)
Coordinators17.0d
Field Work0.7d
Billing0.3d
✗ SLA Missed
Holding(excluded from total)
179.9 days
Coordinators
17.0 days
Over SLA
Field Work
0.7 days
Billing
0.3 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Oct 7, 2025 (85 days early)
📅
194.3 daysTotal Age
⏱️
102.7d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
15.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay102.7 days stuck in "Ready for Release"
⏱️
Total Delay15.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
116.7d
Canceled
1.7d
Assigned
7.0d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/18/2025 jsells
cancel and adding to repair
WO-01267133
🔧Work Performed
10/7/25 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed Higi PM. Had to fix fan and seat on unit.
Final Resolution: Unit passed all function test.
🔍Technician Findings
10/7/25 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed Higi PM. Had to fix fan and seat on unit.
Final Resolution: Unit passed all function test.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf