Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01226879 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Giant Pharmacy 366 — 8750 Arliss Street, Silver Spring MD, 20901

Dec 30, 2024 → Oct 1, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (115 biz days late)
Active: 117 biz days
Paused: 73 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸54d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Jun 17, 2025
54 business days (not counted)
39d
▶ Clock Running
Status: Scheduled
Jun 17 → Aug 13, 2025
39 business days (counted)
Running total: 102 of ? biz days used
▶ Clock Running
Status: Entered
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 102 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
Aug 13 → Sep 10, 2025
19 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 10 → Sep 24, 2025
10 business days (counted)
Running total: 112 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 24 → Oct 1, 2025
5 business days (counted)
Running total: 117 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 117 of ? biz days used
Created: Dec 30, 2024 Completed: Oct 1, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Jun 17 Ready for Release ⏸ Paused 54 —
Jun 17 → Aug 13 Scheduled ▶ Running 39 102
Aug 13 → Aug 13 Entered ▶ Running 0 102
Aug 13 → Sep 10 Ready for Release ⏸ Paused 19 —
Sep 10 → Sep 24 Assigned ▶ Running 10 112
Sep 24 → Oct 1 Scheduled ▶ Running 5 117
Oct 1 → Oct 1 Tech On Site ▶ Running 0 117
Holding 138.2d (excluded)
Coordinators 56.5d
Field Work 0.6d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
138.2 days
Coordinators
56.5 days
Over SLA
Field Work
0.6 days
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Oct 2, 2025 (90 days early)
📅
190.4 days Total Age
⏱️
63.3d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
52.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 63.3 days stuck in "On Hold"
⏱️
Total Delay 52.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
75.0d
Scheduled
46.0d / 2.0d SLA
Assigned
10.5d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10/1/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. BP cuff is bad. Need truck stock Final Resolution: Unit passed all function test.
🔍 Technician Findings
10/1/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. BP cuff is bad. Need truck stock Final Resolution: Unit passed all function test.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:47 PM
Work Order: WO-01226879
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 55.0 business days
👷
▶
3 Technician Assigned Jun 17, 9:06 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-06-19T18:15:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Ready for Release
To: Scheduled
Duration in Previous: 76d 20h
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens Jun 18, 12:58 PM
Scheduled For: 2025-06-30T18:15:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Melissa Owens Jun 24, 1:51 PM
Scheduled For: 2025-07-03T18:15:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens Jun 25, 2:50 PM
Scheduled For: 2025-07-10T18:15:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Melissa Owens Jul 1, 9:29 AM
Scheduled For: 2025-07-10T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Melissa Owens Jul 3, 9:57 AM
Scheduled For: 2025-07-28T13:00:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Melissa Owens Jul 23, 4:26 PM
Scheduled For: 2025-07-29T13:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Melissa Owens Jul 25, 4:31 PM
Scheduled For: 2025-08-05T13:00:00.000+0000
⏳ 1.9 business days
📅
Dispatch Scheduled by Melissa Owens Jul 28, 1:44 PM
Scheduled For: 2025-08-08T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Melissa Owens Jul 30, 9:57 AM
Scheduled For: 2025-08-12T13:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Melissa Owens Aug 7, 4:40 PM
Scheduled For: 2025-08-12T17:30:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Aug 8, 8:39 AM
Scheduled For: 2025-08-15T17:30:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Aug 8, 8:46 AM
Scheduled For: 2025-08-15T18:30:00.000+0000
⏳ 4.0 business days
🆕
Status: Entered by Melissa Owens Aug 13, 10:41 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 57d 1h, 0m
🚨 20.0 business days
👷
▶
2 Technician Assigned Sep 10, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 28d 5h
🚨 11.0 business days
🗓️
▶
2 Status: Scheduled Sep 24, 9:07 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-01T18:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Melissa Owens Sep 26, 3:31 PM
Scheduled For: 2025-10-01T19:30:00.000+0000, 2025-10-01T20:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens Sep 29, 1:52 PM
Scheduled For: 2025-10-01T19:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Praelow Cameron Oct 1, 4:32 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 7h
✔️
Status: Completed by Praelow Cameron Oct 1, 5:13 PM
From: Tech On Site
To: Completed
Duration in Previous: 41m
⏱️
▶
2 3x Labor Added Oct 1, 8:59 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 3h 46m
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 8:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 11h 51m
📨
Status: Invoice Pending by Timothy Amburgey Oct 2, 9:56 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 5m, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 5, 9:26 PM
Invoice Number: SM-242610

Bottlenecks

Scheduled
Duration: 40.0 business days (threshold: 2.0 business days)
Exceeded by 38.0 business days
Assigned
Duration: 10.5 business days (threshold: 4.0 business hours)
Exceeded by 10.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Oct 1, 3:00 PM
Created
Dec 30, 4:47 PM
Invoice #
SM-242610

Work Details (3)

Name Type Status Qty Amount Date
WL-02956969 Labor Open 0.5 $0.00 Oct 1, 8:59 PM
WL-02956970 Labor Open 1 $0.00 Oct 1, 8:59 PM
WL-02956971 Travel Open 6 $0.00 Oct 1, 8:59 PM

Details