Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01226885 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Giant Pharmacy 743 — 3450 Washington Blvd, Arlington VA, 22201

Dec 30, 2024 → Sep 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (80 biz days late)
Active: 82 biz days
Paused: 93 biz days
🕐 Clock stopped: Completed (Sep 10, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Apr 8, 2025
5 business days (not counted)
▶ Clock Running
Status: Canceled
Apr 8 → Apr 27, 2025
13 business days (counted)
Running total: 76 of ? biz days used
⏸88d
⏸ Clock Paused
Status: Ready for Release
Apr 27 → Sep 2, 2025
88 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 10, 2025
6 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 82 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 10, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Apr 8 Ready for Release ⏸ Paused 5 —
Apr 8 → Apr 27 Canceled ▶ Running 13 76
Apr 27 → Sep 2 Ready for Release ⏸ Paused 88 —
Sep 2 → Sep 2 Assigned ▶ Running 0 76
Sep 2 → Sep 10 Scheduled ▶ Running 6 82
Sep 10 → Sep 10 Tech On Site ▶ Running 0 82
Holding 157.2d (excluded)
Coordinators 6.5d
Field Work 0.5d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
157.2 days
Coordinators
6.5 days
Over SLA
Field Work
0.5 days
Billing
0.2 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 10, 2025 (112 days early)
📅
175.3 days Total Age
⏱️
88.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 88.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
94.0d
Canceled
13.8d
Assigned
0.1d / 0.5d SLA
Scheduled
6.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9/10/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: All function test pass.
🔍 Technician Findings
9/10/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: All function test pass.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:47 PM
Work Order: WO-01226885
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
⚠️ 6.0 business days
🚫
Status: Canceled by Sherry Reich Apr 8, 1:44 PM
From: Ready for Release
To: Canceled
Duration in Previous: 7d 1h
🚨 14.0 business days
✅
Status: Ready for Release by Scott Berry Apr 27, 11:01 AM
From: Canceled
To: Ready for Release
Duration in Previous: 18d 21h
🚨 88.0 business days
👷
▶
2 Technician Assigned Sep 2, 4:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 128d 5h
📅
▶
2 Dispatch Scheduled Sep 2, 4:57 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 33m
⚠️ 6.9 business days
🔧
Status: Tech On Site by Praelow Cameron Sep 10, 11:09 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 18h
✔️
Status: Completed by Praelow Cameron Sep 10, 12:15 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 6m
⏱️
▶
2 3x Labor Added Sep 10, 3:01 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 2h 46m
📄
Status: Ready to Bill by Hannah Shaw Sep 11, 9:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 25m
📨
Status: Invoice Pending by Hannah Shaw Sep 11, 11:14 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 46m, 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 15, 4:42 PM
Invoice Number: SM-240587

Bottlenecks

Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Sep 10, 10:30 AM
Created
Dec 30, 4:47 PM
Invoice #
SM-240587

Work Details (3)

Name Type Status Qty Amount Date
WL-02931273 Labor Open 0.5 $0.00 Sep 10, 3:01 PM
WL-02931274 Labor Open 1 $0.00 Sep 10, 3:01 PM
WL-02931275 Travel Open 5 $0.00 Sep 10, 3:01 PM

Details