Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01226888 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Giant Pharmacy 747 — 1450 N Point Village Center, Reston VA, 20194

Dec 30, 2024 → Sep 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (76 biz days late)
Active: 78 biz days
Paused: 95 biz days
🕐 Clock stopped: Completed (Sep 8, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Apr 9, 2025
6 business days (not counted)
▶ Clock Running
Status: Entered
Apr 9 → Apr 9, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Canceled
Apr 9 → Apr 24, 2025
11 business days (counted)
Running total: 74 of ? biz days used
⏸89d
⏸ Clock Paused
Status: Ready for Release
Apr 24 → Sep 2, 2025
89 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 8, 2025
4 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 78 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 8, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Apr 9 Ready for Release ⏸ Paused 6 —
Apr 9 → Apr 9 Entered ▶ Running 0 63
Apr 9 → Apr 24 Canceled ▶ Running 11 74
Apr 24 → Sep 2 Ready for Release ⏸ Paused 89 —
Sep 2 → Sep 2 Assigned ▶ Running 0 74
Sep 2 → Sep 8 Scheduled ▶ Running 4 78
Sep 8 → Sep 8 Tech On Site ▶ Running 0 78
Holding 159.8d (excluded)
Coordinators 4.5d
Field Work 1.1d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
159.8 days
Coordinators
4.5 days
Over SLA
Field Work
1.1 days
Billing
0.2 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 9, 2025 (113 days early)
📅
173.5 days Total Age
⏱️
89.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
2.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 89.5 days stuck in "Ready for Release"
⏱️
Total Delay 2.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
96.5d
Canceled
11.8d
Assigned
0.0d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/9/25 lcoonrod cancelling PM and adding to repair case 00482447
🔧 Work Performed
9/8/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: All function test pass.
🔍 Technician Findings
9/8/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: All function test pass.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:47 PM
Work Order: WO-01226888
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
⚠️ 7.0 business days
🆕
Status: Entered by Leona Coonrod Apr 9, 1:32 PM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 8d 1h, 0m
🚨 12.0 business days
✅
Status: Ready for Release by Jessica Foley Apr 24, 3:36 PM
From: Canceled
To: Ready for Release
Duration in Previous: 15d 2h
🚨 90.0 business days
👷
▶
4 Status: Assigned Sep 2, 4:22 PM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Melissa Owens
Technician: Praelow Cameron
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-08T18:15:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Sep 2, 4:42 PM
Scheduled For: 2025-09-08T18:00:00.000+0000
⏳ 4.9 business days
📅
Dispatch Scheduled by Melissa Owens Sep 8, 9:43 AM
Scheduled For: 2025-09-08T17:00:00.000+0000
🔧
Status: Tech On Site by Praelow Cameron Sep 8, 12:48 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 20h
✔️
Status: Completed by Praelow Cameron Sep 8, 1:53 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 4m
⏱️
▶
2 3x Labor Added Sep 8, 9:24 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 7h 31m
📄
Status: Ready to Bill by Timothy Amburgey Sep 9, 9:09 AM
From: Closed
To: Ready to Bill
Duration in Previous: 11h 44m
📨
Status: Invoice Pending by Timothy Amburgey Sep 9, 10:23 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 13m, 0m
⚠️ 5.0 business days
🧾
Invoice Created Sep 15, 4:42 PM
Invoice Number: SM-240362

Bottlenecks

Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Sep 8, 1:00 PM
Created
Dec 30, 4:47 PM
Invoice #
SM-240362

Work Details (3)

Name Type Status Qty Amount Date
WL-02929270 Labor Open 5.25 $0.00 Sep 8, 9:24 PM
WL-02929271 Labor Open 1 $0.00 Sep 8, 9:24 PM
WL-02929272 Travel Open 42 $0.00 Sep 8, 9:24 PM

Details