Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (70 biz days late)
Active: 72 biz days
Paused: 103 biz days
🕐 Clock stopped: Completed (Sep 10, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → May 19, 2025
34 business days (not counted)
▶ Clock Running
Status: Canceled
May 19 → May 22, 2025
3 business days (counted)
Running total: 66 of ? biz days used
⏸69d
⏸ Clock Paused
Status: Ready for Release
May 22 → Sep 2, 2025
69 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 10, 2025
6 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 72 of ? biz days used
Created: Dec 30, 2024Completed: Sep 10, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → May 19
Ready for Release
⏸ Paused
34
—
May 19 → May 22
Canceled
▶ Running
3
66
May 22 → Sep 2
Ready for Release
⏸ Paused
69
—
Sep 2 → Sep 2
Assigned
▶ Running
0
66
Sep 2 → Sep 10
Scheduled
▶ Running
6
72
Sep 10 → Sep 10
Tech On Site
▶ Running
0
72
Holding167.5d (excluded)
Coordinators6.5d
Field Work0.9d
Billing0.1d
✗ SLA Missed
Holding(excluded from total)
167.5 days
Coordinators
6.5 days
Over SLA
Field Work
0.9 days
Billing
0.1 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Sep 11, 2025 (111 days early)
📅
175.3 daysTotal Age
⏱️
69.3d in Ready for ReleaseLongest Stage
🔄
12 transitionsStatus Changes
⚠️
4.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay69.3 days stuck in "Ready for Release"
⏱️
Total Delay4.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
104.3d
Canceled
4.0d
Assigned
0.1d / 0.5d SLA
Scheduled
6.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
WO Correction Needed
0.1d
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9.11.25 Hshaw - PM checklist & picture of SN# don't belong to this site
5/19/2025jsells cancel and adding to WO-01273755
🔧Work Performed
9/10/25 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed Higi PM. Unit will need new Ad monitor
Final Resolution: Follow up needed.
🔍Technician Findings
9/10/25 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed Higi PM. Unit will need new Ad monitor
Final Resolution: Follow up needed.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf