📍 Health Fit - Sarasota Memorial Hospital — 5880 Rand Boulevard, Sarasota FL, 34238
Dec 30, 2024 → Nov 11, 2025
✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (113 biz days late)
Active: 114 biz days
Paused: 103 biz days
🕐 Clock stopped: Completed (Nov 11, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → May 21, 2025
36 business days (not counted)
22d
▶ Clock Running
Status: Canceled
May 21 → Jun 24, 2025
22 business days (counted)
Running total: 85 of ? biz days used
⏸67d
⏸ Clock Paused
Status: Ready for Release
Jun 24 → Sep 29, 2025
67 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 85 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Sep 29 → Nov 11, 2025
29 business days (counted)
Running total: 114 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 114 of ? biz days used
Created: Dec 30, 2024Completed: Nov 11, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → May 21
Ready for Release
⏸ Paused
36
—
May 21 → Jun 24
Canceled
▶ Running
22
85
Jun 24 → Sep 29
Ready for Release
⏸ Paused
67
—
Sep 29 → Sep 29
Assigned
▶ Running
0
85
Sep 29 → Nov 11
Scheduled
▶ Running
29
114
Nov 11 → Nov 11
Tech On Site
▶ Running
0
114
Holding168.2d (excluded)
Coordinators29.4d
Billing2.9d
✗ SLA Missed
Holding(excluded from total)
168.2 days
Coordinators
29.4 days
Over SLA
Billing
2.9 days
Over SLA
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Nov 11, 2025 (50 days early)
📅
217.3 daysTotal Age
⏱️
68.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
29.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay68.0 days stuck in "Ready for Release"
⏱️
Total Delay29.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
105.0d
Canceled
23.0d
Scheduled
29.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
08/15/2025 LHill-spoke with Doug Sham at 941-917-6863 confirmed contact and equipment below.
Unit is onsite: yes
Scheduling ahead needed: No Stop by Front Desk to check-in
Certain day or time: anytime M-F 5 am – 8 pm
Confirmed contact information is correct: yes
Unit is in a public area. Located in the Fitness Area.
08/14/2025 LHill LM at 941-917-6863 for Doug to confirm equipment & contact.
08/14/2025 LHill spoke with Mate at (941) 917-7000 for to confirm equipment & contact. He advised to call Doug at 941-917-6863.
5/21 KHardison, Cancelling, combining with repair WO.
4/3 KHensley called site to see if there's any requirements needed prior to coming on site. The person who answered the phone confirmed the number and said there are no requirements needed. Hours are 5am-9pm S-S
🔧Work Performed
Replaced top 3 kick plate screws from trunk stock. When kiosk restarted after checking BIOS, PC only recognized top monitor. Had to hold power and reset on PC for 45 seconds and reboot to fix issue. While performing Higi PM, BP test failed due leak in system. Replaced BP cuff from trunk, performed BP test again and still has leak in system. Follow up will be needed for replacement NIBP system, all other functional test passed.
🔍Technician Findings
Kiosk working properly with no physical damage found, top 3 kick plate screws missing.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Merge KMY Kiosk
📋
Outbound to +19419176863
Completed Aug 15, 2025
08/15/2025 LHill-spoke with Doug Sham at confirmed contact and equipment below.
Unit is onsite: yes
Scheduling ahead needed: No. Stop by Front Desk to check-in
Certain day or time: anytime M-F 5 am – 8 pm
Confirmed contact information is correct: yes
Unit is in a public area. Located in the Fitness Area.
📋
Outbound to +19419176863
Completed Aug 14, 2025
08/14/2025 LHill LM at 941-917-6863 for Doug to confirm equipment & contact.
📋
Outbound to +19419177000
Completed Aug 14, 2025
08/14/2025 LHill spoke with Mate at (941) 917-7000 for to confirm equipment & contact. He advised to call Doug at 941-917-6863.
📋
Outbound to +19419177000
Completed Apr 3, 2025
4/3 KHensley called site to see if there's any requirements needed prior to coming on site. The person who answered the phone confirmed the number and said there are no requirements needed.
Aug 15, 2025 1:03pm
@EDUARD DANEK Please update the contact for this location to: Doug Sham at 941-917-6863
📅
WO-01226913 - Preventive Maintenance - KMY8202F - Sarasota - Health Fit - Sarasota Memorial Hospital
Nov 11, 2025 1:30pm – 2:30pm
Work Order: WO-01226913
Account: HIGI LLC
Customer Case Number:
Location: Health Fit - Sarasota Memorial Hospital
Address: 5880 Rand Boulevard, Sarasota, FL 34238
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120630950-1121
Contact Name: Doug Sham
Contact Phone: