Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01226922 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Martin's Pharmacy 6282 — 409 South Street, Front Royal VA, 22630

Dec 30, 2024 → Oct 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (78 biz days late)
Active: 80 biz days
Paused: 120 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸114d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 12, 2025
114 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 12 → Sep 15, 2025
1 business day (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 15 → Sep 17, 2025
2 business days (counted)
Running total: 66 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 17 → Sep 25, 2025
6 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 25 → Oct 1, 2025
4 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 16, 2025
10 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 80 of ? biz days used
Created: Dec 30, 2024 Completed: Oct 16, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Sep 12 Ready for Release ⏸ Paused 114 —
Sep 12 → Sep 12 Assigned ▶ Running 0 63
Sep 12 → Sep 15 Scheduled ▶ Running 1 64
Sep 15 → Sep 17 Reschedule ▶ Running 2 66
Sep 17 → Sep 25 Ready for Release ⏸ Paused 6 —
Sep 25 → Oct 1 Assigned ▶ Running 4 70
Oct 1 → Oct 16 Scheduled ▶ Running 10 80
Oct 16 → Oct 16 Tech On Site ▶ Running 0 80
Holding 184.6d (excluded)
Coordinators 19.4d
Field Work 0.5d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
184.6 days
Coordinators
19.4 days
Over SLA
Field Work
0.5 days
Billing
0.3 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Oct 16, 2025 (76 days early)
📅
200.3 days Total Age
⏱️
115.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
13.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 115.0 days stuck in "Ready for Release"
⏱️
Total Delay 13.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
121.3d
Assigned
4.8d / 0.5d SLA
Scheduled
12.0d / 2.0d SLA
Reschedule
2.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10/16/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Complete Higi PM. Final Resolution: Unit passed all function test.
🔍 Technician Findings
10/16/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Complete Higi PM. Final Resolution: Unit passed all function test.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:47 PM
Work Order: WO-01226922
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 115.0 business days
👷
▶
2 Technician Assigned Sep 12, 2:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 164d 2h
🗓️
▶
2 Status: Scheduled Sep 12, 4:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-17T15:30:00.000+0000
⏳ 1.9 business days
🔄
Status: Reschedule by Melissa Owens Sep 15, 3:01 PM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 22h
⏳ 3.0 business days
✅
Status: Ready for Release by Melissa Owens Sep 17, 4:59 PM
From: Reschedule
To: Ready for Release
Duration in Previous: 2d 1h
⚠️ 6.9 business days
👷
▶
2 Technician Assigned Sep 25, 3:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 7d 22h
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Oct 1, 3:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-16T13:00:00.000+0000
⚠️ 6.0 business days
📅
▶
2 Dispatch Scheduled Oct 8, 3:25 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-16T20:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Melissa Owens Oct 14, 9:50 AM
Scheduled For: 2025-10-16T19:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Praelow Cameron Oct 16, 2:54 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 23h
✔️
Status: Completed by Praelow Cameron Oct 16, 4:06 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 11m
⏱️
▶
2 3x Labor Added Oct 16, 7:16 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 3h 10m
📄
Status: Ready to Bill by Hannah Shaw Oct 17, 12:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 38m
📨
Status: Invoice Pending by Hannah Shaw Oct 17, 3:10 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 15m, 0m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:37 AM
Invoice Number: SM-244078

Bottlenecks

Reschedule
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.0 business hours
Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Scheduled
Duration: 10.6 business days (threshold: 2.0 business days)
Exceeded by 8.6 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Oct 16, 3:30 PM
Created
Dec 30, 4:47 PM
Invoice #
SM-244078

Work Details (3)

Name Type Status Qty Amount Date
WL-02973639 Labor Open 1.5 $0.00 Oct 16, 7:16 PM
WL-02973640 Labor Open 1 $0.00 Oct 16, 7:16 PM
WL-02973641 Travel Open 60 $0.00 Oct 16, 7:16 PM

Details