Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (87 biz days late)
Active: 89 biz days
Paused: 97 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Apr 23, 2025
16 business days (not counted)
20d
▶ Clock Running
Status: Canceled
Apr 23 → May 21, 2025
20 business days (counted)
Running total: 83 of ? biz days used
⏸81d
⏸ Clock Paused
Status: Ready for Release
May 21 → Sep 17, 2025
81 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 17 → Sep 18, 2025
1 business day (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 25, 2025
5 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 89 of ? biz days used
Created: Dec 30, 2024Completed: Sep 25, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → Apr 23
Ready for Release
⏸ Paused
16
—
Apr 23 → May 21
Canceled
▶ Running
20
83
May 21 → Sep 17
Ready for Release
⏸ Paused
81
—
Sep 17 → Sep 18
Assigned
▶ Running
1
84
Sep 18 → Sep 25
Scheduled
▶ Running
5
89
Sep 25 → Sep 25
Tech On Site
▶ Running
0
89
Holding161.8d (excluded)
Coordinators7.5d
Field Work0.3d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
161.8 days
Coordinators
7.5 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Sep 25, 2025 (97 days early)
📅
186.3 daysTotal Age
⏱️
81.6d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
5.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay81.6 days stuck in "Ready for Release"
⏱️
Total Delay5.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
98.5d
Canceled
21.0d
Assigned
1.6d / 0.5d SLA
Scheduled
5.9d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/23/2025jsells
cancel and adding to
WO-01267682
🔧Work Performed
9/25/25 PC- PM
Technician Findings upon arrival: Found unit fully functional with no power to the seat lock and LED's lights
Actions Taken/Work Performed: Completed Higi PM. Unit will need new main power supply.
Final Resolution: Follow up needed.
🔍Technician Findings
9/25/25 PC- PM
Technician Findings upon arrival: Found unit fully functional with no power to the seat lock and LED's lights
Actions Taken/Work Performed: Completed Higi PM. Unit will need new main power supply.
Final Resolution: Follow up needed.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf