Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01226933 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Martin's Pharmacy 6295 — 240 Elizabeth Drive, Stephens City VA, 22655

Dec 30, 2024 → Oct 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (102 biz days late)
Active: 104 biz days
Paused: 96 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸20d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Apr 29, 2025
20 business days (not counted)
23d
▶ Clock Running
Status: Canceled
Apr 29 → Jun 2, 2025
23 business days (counted)
Running total: 86 of ? biz days used
⏸71d
⏸ Clock Paused
Status: Ready for Release
Jun 2 → Sep 12, 2025
71 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 12 → Sep 15, 2025
1 business day (counted)
Running total: 87 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 15 → Sep 17, 2025
2 business days (counted)
Running total: 89 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 17 → Sep 23, 2025
4 business days (not counted)
▶ Clock Running
Status: Canceled
Sep 23 → Sep 24, 2025
1 business day (counted)
Running total: 90 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 24 → Sep 25, 2025
1 business day (not counted)
▶ Clock Running
Status: Assigned
Sep 25 → Sep 29, 2025
2 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Canceled
Sep 29 → Sep 30, 2025
1 business day (counted)
Running total: 93 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 30 → Sep 30, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 93 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 30 → Oct 1, 2025
1 business day (counted)
Running total: 94 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 16, 2025
10 business days (counted)
Running total: 104 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 104 of ? biz days used
Created: Dec 30, 2024 Completed: Oct 16, 2025
Show SLA Clock Detail (17 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Apr 29 Ready for Release ⏸ Paused 20 —
Apr 29 → Jun 2 Canceled ▶ Running 23 86
Jun 2 → Sep 12 Ready for Release ⏸ Paused 71 —
Sep 12 → Sep 12 Assigned ▶ Running 0 86
Sep 12 → Sep 15 Scheduled ▶ Running 1 87
Sep 15 → Sep 17 Reschedule ▶ Running 2 89
Sep 17 → Sep 23 Ready for Release ⏸ Paused 4 —
Sep 23 → Sep 24 Canceled ▶ Running 1 90
Sep 24 → Sep 25 Ready for Release ⏸ Paused 1 —
Sep 25 → Sep 29 Assigned ▶ Running 2 92
Sep 29 → Sep 30 Canceled ▶ Running 1 93
Sep 30 → Sep 30 Ready for Release ⏸ Paused 0 —
Sep 30 → Sep 30 Ready for Scheduling ▶ Running 0 93
Sep 30 → Oct 1 Assigned ▶ Running 1 94
Oct 1 → Oct 16 Scheduled ▶ Running 10 104
Oct 16 → Oct 16 Tech On Site ▶ Running 0 104
Holding 161.9d (excluded)
Coordinators 18.8d
Field Work 0.4d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
161.9 days
Coordinators
18.8 days
Over SLA
Field Work
0.4 days
Billing
0.3 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Oct 16, 2025 (76 days early)
📅
200.3 days Total Age
⏱️
71.7d in Ready for Release Longest Stage
🔄
19 transitions Status Changes
⚠️
12.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 71.7 days stuck in "Ready for Release"
⏱️
Total Delay 12.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
98.6d
Canceled
27.0d
Assigned
4.2d / 0.5d SLA
Scheduled
12.0d / 2.0d SLA
Reschedule
2.6d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/29 KHardison, cancelling, adding to repair WO. 9/23/2025jsells adding to WO-01305821
🔧 Work Performed
10/16/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Complete Higi PM. Final Resolution: Unit passed all function test.
🔍 Technician Findings
10/16/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Complete Higi PM. Final Resolution: Unit passed all function test.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:47 PM
Work Order: WO-01226933
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 21.0 business days
🚫
Status: Canceled by Jessica Sells Apr 29, 2:14 PM
From: Ready for Release
To: Canceled
Duration in Previous: 28d 1h
🚨 24.0 business days
✅
Status: Ready for Release by Jessica Foley Jun 2, 2:07 PM
From: Canceled
To: Ready for Release
Duration in Previous: 33d 23h
🚨 72.0 business days
👷
▶
2 Technician Assigned Sep 12, 2:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 102d 0h
🗓️
▶
2 Status: Scheduled Sep 12, 4:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-17T14:00:00.000+0000
⏳ 1.9 business days
🔄
Status: Reschedule by Melissa Owens Sep 15, 3:00 PM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 22h
⏳ 3.0 business days
✅
Status: Ready for Release by Melissa Owens Sep 17, 4:59 PM
From: Reschedule
To: Ready for Release
Duration in Previous: 2d 1h
⏳ 4.9 business days
🚫
Status: Canceled by Jessica Sells Sep 23, 2:19 PM
From: Ready for Release
To: Canceled
Duration in Previous: 5d 21h
⏳ 2.0 business days
✅
Status: Ready for Release by Jessica Foley Sep 24, 4:43 PM
From: Canceled
To: Ready for Release
Duration in Previous: 1d 2h
👷
▶
2 Technician Assigned Sep 25, 3:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 22h 45m
⏳ 3.0 business days
🚫
Status: Canceled by Kimberly Hardison Sep 29, 3:26 PM
From: Assigned
To: Canceled
Duration in Previous: 3d 23h
⏳ 2.0 business days
✅
Status: Ready for Release by Jessica Foley Sep 30, 3:39 PM
From: Canceled
To: Ready for Release
Duration in Previous: 1d 0h
📅
▶
2 Status: Ready for Scheduling Sep 30, 4:52 PM
Status: Ready for Scheduling → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Praelow Cameron
🗓️
▶
2 Status: Scheduled Oct 1, 3:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-16T14:30:00.000+0000
⚠️ 6.0 business days
📅
▶
2 Dispatch Scheduled Oct 8, 3:21 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-16T19:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Oct 8, 3:29 PM
Scheduled For: 2025-10-17T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Melissa Owens Oct 14, 9:51 AM
Scheduled For: 2025-10-16T21:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Praelow Cameron Oct 16, 4:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 0h
✔️
Status: Completed by Praelow Cameron Oct 16, 5:21 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 14m
⏱️
▶
2 6x Labor Added Oct 16, 7:23 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 2h 3m
📄
Status: Ready to Bill by Hannah Shaw Oct 17, 12:51 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 26m
📨
Status: Invoice Pending by Hannah Shaw Oct 17, 3:10 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 19m, 0m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:37 AM
Invoice Number: SM-244078

Bottlenecks

Reschedule
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.0 business hours
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business hours
Scheduled
Duration: 10.6 business days (threshold: 2.0 business days)
Exceeded by 8.6 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Oct 16, 5:00 PM
Created
Dec 30, 4:47 PM
Invoice #
SM-244078

Work Details (6)

Name Type Status Qty Amount Date
WL-02973651 Labor Open 0.5 $0.00 Oct 16, 7:23 PM
WL-02973652 Labor Open 1 $0.00 Oct 16, 7:23 PM
WL-02973653 Labor Open 0.5 $0.00 Oct 16, 7:23 PM
WL-02973654 Expenses Open 1 $0.00 Oct 16, 7:23 PM
WL-02973655 Travel Open 14 $0.00 Oct 16, 7:23 PM
WL-02973656 Travel Open 10 $0.00 Oct 16, 7:23 PM

Details