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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01226936 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Martin's Pharmacy 6426 — 1015 Richmond Road, Staunton VA, 24401

Dec 30, 2024 → Oct 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (88 biz days late)
Active: 90 biz days
Paused: 110 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Apr 9, 2025
6 business days (not counted)
▶ Clock Running
Status: Entered
Apr 9 → Apr 9, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Canceled
Apr 9 → Apr 28, 2025
13 business days (counted)
Running total: 76 of ? biz days used
⏸104d
⏸ Clock Paused
Status: Ready for Release
Apr 28 → Sep 25, 2025
104 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 25 → Oct 1, 2025
4 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 16, 2025
10 business days (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 90 of ? biz days used
Created: Dec 30, 2024 Completed: Oct 16, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Apr 9 Ready for Release ⏸ Paused 6 —
Apr 9 → Apr 9 Entered ▶ Running 0 63
Apr 9 → Apr 28 Canceled ▶ Running 13 76
Apr 28 → Sep 25 Ready for Release ⏸ Paused 104 —
Sep 25 → Oct 1 Assigned ▶ Running 4 80
Oct 1 → Oct 16 Scheduled ▶ Running 10 90
Oct 16 → Oct 16 Tech On Site ▶ Running 0 90
Holding 174.6d (excluded)
Coordinators 15.2d
Field Work 1.2d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
174.6 days
Coordinators
15.2 days
Over SLA
Field Work
1.2 days
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Oct 16, 2025 (76 days early)
📅
200.3 days Total Age
⏱️
104.4d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
12.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 104.4 days stuck in "Ready for Release"
⏱️
Total Delay 12.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
111.4d
Canceled
13.8d
Assigned
4.6d / 0.5d SLA
Scheduled
10.6d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.17.25 Hshaw - missing pic showing the SN#

4/9/25 lcoonrod cancelling PM and adding to repair case 00482450

🔧 Work Performed
10/16/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Unit will need new power supply, LED's seat and tower lights, speaker kit and seat locking kit. All were out when I got to unit. troubleshoot but unable to fix problems Final Resolution: Follow up needed.
🔍 Technician Findings
10/16/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Unit will need new power supply, LED's seat and tower lights, speaker kit and seat locking kit. All were out when I got to unit. troubleshoot but unable to fix problems Final Resolution: Follow up needed.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:47 PM
Work Order: WO-01226936
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
⚠️ 7.0 business days
🆕
Status: Entered by Leona Coonrod Apr 9, 1:41 PM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 8d 1h, 0m
🚨 14.0 business days
✅
Status: Ready for Release by Jessica Foley Apr 28, 4:44 PM
From: Canceled
To: Ready for Release
Duration in Previous: 19d 3h
🚨 104.9 business days
👷
▶
2 Technician Assigned Sep 25, 3:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 149d 22h
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Oct 1, 2:48 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-15T19:30:00.000+0000
⚠️ 6.0 business days
📅
▶
2 Dispatch Scheduled Oct 8, 3:25 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-16T15:30:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Oct 8, 3:32 PM
Scheduled For: 2025-10-16T15:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Praelow Cameron Oct 16, 9:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 18h
✔️
Status: Completed by Praelow Cameron Oct 16, 11:04 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 22m
⏱️
3x Labor Added Oct 16, 3:19 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1.5, 10
🏁
Status: Closed by Praelow Cameron Oct 16, 6:55 PM
From: Completed
To: Closed
Duration in Previous: 7h 50m
📄
Status: Ready to Bill by Hannah Shaw Oct 17, 5:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 9m
📨
Status: Invoice Pending by Hannah Shaw Oct 17, 5:57 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 51m, 0m
⏳ 0.8 business days
🧾
Invoice Created Oct 20, 12:36 AM
Invoice Number: SM-244110

Bottlenecks

Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Scheduled
Duration: 10.6 business days (threshold: 2.0 business days)
Exceeded by 8.6 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Oct 16, 11:00 AM
Created
Dec 30, 4:47 PM
Invoice #
SM-244110

Work Details (3)

Name Type Status Qty Amount Date
WL-02973303 Labor Open 0.5 $0.00 Oct 16, 3:19 PM
WL-02973304 Labor Open 1.5 $0.00 Oct 16, 3:19 PM
WL-02973305 Travel Open 10 $0.00 Oct 16, 3:19 PM

Details