Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (74 biz days late)
Active: 76 biz days
Paused: 123 biz days
🕐 Clock stopped: Completed (Oct 15, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸123d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 25, 2025
123 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 25 → Sep 30, 2025
3 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 15, 2025
10 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 76 of ? biz days used
Created: Dec 30, 2024Completed: Oct 15, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → Sep 25
Ready for Release
⏸ Paused
123
—
Sep 25 → Sep 30
Assigned
▶ Running
3
66
Sep 30 → Oct 15
Scheduled
▶ Running
10
76
Oct 15 → Oct 15
Tech On Site
▶ Running
0
76
Holding187.2d (excluded)
Coordinators13.9d
Field Work0.8d
Billing0.1d
✗ SLA Missed
Holding(excluded from total)
187.2 days
Coordinators
13.9 days
Over SLA
Field Work
0.8 days
Billing
0.1 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Oct 15, 2025 (77 days early)
📅
199.3 daysTotal Age
⏱️
124.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
11.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay124.0 days stuck in "Ready for Release"
⏱️
Total Delay11.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
124.0d
Assigned
3.6d / 0.5d SLA
Scheduled
10.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
10/15/25 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Complete Higi PM.
Final Resolution: Unit passed all function test.
🔍Technician Findings
10/15/25 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Complete Higi PM.
Final Resolution: Unit passed all function test.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
Work Order: WO-01226938
Account: HIGI LLC
Customer Case Number:
Location: Martin's Pharmacy 6454
Address: 15371 Montanus Drive, Culpeper, VA 22701
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120630950-836
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2025