Detailed work order timeline, KPIs, and analysis
HIGI LLC • Preventive Maintenance • PSM
📍 Palm Beach Sheriff Office — 4215 Cherry Drive, West Palm Beach FL, 33409
Dec 30, 2024 → Oct 23, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Dec 30 → Apr 1 | Created | ▶ Running | 63 | 63 |
| Apr 1 → Oct 3 | Ready for Release | ⏸ Paused | 129 | — |
| Oct 3 → Oct 7 | On Hold | ▶ Running | 2 | 65 |
| Oct 7 → Oct 7 | Assigned | ▶ Running | 0 | 65 |
| Oct 7 → Oct 10 | Scheduled | ▶ Running | 3 | 68 |
| Oct 10 → Oct 22 | Reschedule | ▶ Running | 7 | 75 |
| Oct 22 → Oct 23 | Scheduled | ▶ Running | 1 | 76 |
| Oct 23 → Oct 23 | Tech On Site | ▶ Running | 0 | 76 |
CONFIRMED
10/23/25 AJinerson - Rec. call from Kayla asking for tech eta. Called Kayla back and left VM regarding arrival time within the hour and eta is closer to 12:20PM now.
10/22/25 AJinerson - Received call back from Kayla to reschedule tech visit.
Confirmed visit for tomorrow, 10/23 with eta between 9am-11am.
POC on site will be Kayla at 561-687-6602
Arrival instructions:
Have tech come through the front double doors and ring doorbell. Kayla will be onsite.
10/17/25 AJinerson - Called POC Kayla to follow up and schedule tech visit. Left VM regarding scheduling.
10/10/2025 LHill called 561-687-6602 for Kayla need to reschedule the visit. Was going to offer (10/14 arrival 11-1)
10/7/25 Rcook- Received call from Kayla requesting to schedule. Scheduled for 10/15/25 with an arrival time between 8-10AM. Technician will need to call 561-687-6602 when arriving onsite to gain access to site and BP kiosk. Nothing else is needed.
10/3/25 RCook- Escalated WO to account manager due to contact issue.
10/3/25 RCook- LM with Castro at 561-687-6609 to schedule. Could not log in RC. Logged call manually.
10/1/25 AJinerson - Called Castro at 561-687-6609 to schedule tech visit. Left VM for Castro stating we are looking to schedule tech visit on site 10/3 with eta between 11am-1pm.
10/1/25 AJinerson - Called and spoke with DaNetra Scott regarding scheduling. DaNetra is with Cigna, not at this location but she did give me a contact to try for this site:
Castro
# 561-687-6609
08/18/2025 LHill-rec'd call from DaNetra Scott at 561-688-3287 confirmed contact and equipment below.
Unit is onsite: yes
Scheduling ahead needed: Yes
Certain day or time: M-F 8:00 am – 3:00 pm
Confirmed contact information is correct: yes
Unit is in a public area. Located at Lobby area on the right side.
08/18/2025 LHill-LM at 561-688-3287 for DaNetra Scott to confirm equipment & contact.
08/18/2025 LHill-Called (561) 242-5805 to confirm equipment & contact. The line just rings a fast busy signal.
4/3 KHensley found Scott DaNetra's number from previous WO 561-688-3287. Left VM.
4/3 KHensley called site to see if there were any requirements needed prior to the tech coming on site. Got the busy signal.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02981870 | Labor | Open | 1 | $0.00 | Oct 23, 4:41 PM |
| WL-02981871 | Labor | Open | 1.5 | $0.00 | Oct 23, 4:41 PM |
| WL-02981872 | Labor | Open | 1 | $0.00 | Oct 23, 4:41 PM |
| WL-02981873 | Travel | Open | 43 | $0.00 | Oct 23, 4:41 PM |
| WL-02981874 | Travel | Open | 41 | $0.00 | Oct 23, 4:41 PM |