Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01226958 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 PUBLIX 01711 — 14323 S. US Highway 301, Wimauma FL, 33598

Dec 30, 2024 → Oct 29, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (78 biz days late)
Active: 80 biz days
Paused: 129 biz days
🕐 Clock stopped: Completed (Oct 29, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸129d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Oct 3, 2025
129 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 63 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 29, 2025
17 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 80 of ? biz days used
Created: Dec 30, 2024 Completed: Oct 29, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Oct 3 Ready for Release ⏸ Paused 129 —
Oct 3 → Oct 3 Assigned ▶ Running 0 63
Oct 3 → Oct 29 Scheduled ▶ Running 17 80
Oct 29 → Oct 29 Tech On Site ▶ Running 0 80
Holding 193.2d (excluded)
Coordinators 18.1d
Field Work 1.4d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
193.2 days
Coordinators
18.1 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Oct 30, 2025 (62 days early)
📅
209.7 days Total Age
⏱️
130.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
16.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 130.0 days stuck in "Ready for Release"
⏱️
Total Delay 16.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
130.0d
Assigned
0.1d / 0.5d SLA
Scheduled
18.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.3d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM service
🔍 Technician Findings
Functioning, kiosk, and online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:47 PM
Work Order: WO-01226958
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 130.0 business days
👷
▶
2 Technician Assigned Oct 3, 9:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 184d 21h
🗓️
▶
2 Status: Scheduled Oct 3, 10:18 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-10-27T18:30:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Abby Jinerson Oct 23, 9:37 AM
Scheduled For: 2025-10-28T18:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Oct 23, 5:08 PM
Scheduled For: 2025-10-29T18:30:00.000+0000, 2025-10-29T13:00:00.000+0000
⏳ 4.9 business days
📅
Dispatch Scheduled by Rob Rivera Oct 29, 9:08 AM
Scheduled For: 2025-10-29T14:30:00.000+0000
🔧
Status: Tech On Site by Rob Rivera Oct 29, 11:53 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 26d 1h
✔️
▶
2 Status: Completed Oct 29, 12:44 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 45
🏁
Status: Closed by Rob Rivera Oct 29, 11:26 PM
From: Completed
To: Closed
Duration in Previous: 10h 41m
📄
Status: Ready to Bill by Hannah Shaw Oct 30, 3:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 18m
📨
▶
2 Status: Invoice Pending Oct 30, 4:17 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 2, 9:09 PM
Invoice Number: SM-245155

Bottlenecks

Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Completed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Oct 29, 10:30 AM
Created
Dec 30, 4:47 PM
Invoice #
SM-245155

Work Details (3)

Name Type Status Qty Amount Date
WL-02987921 Labor Open 1 $0.00 Oct 29, 12:48 PM
WL-02987922 Labor Open 1 $0.00 Oct 29, 12:48 PM
WL-02987923 Travel Open 45 $0.00 Oct 29, 12:48 PM

Details