Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01227044 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1152 — 11245 North Us 301, Parrish FL, 34219

Dec 30, 2024 → Nov 13, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (88 biz days late)
Active: 90 biz days
Paused: 129 biz days
🕐 Clock stopped: Completed (Nov 13, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸129d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Oct 3, 2025
129 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 6, 2025
1 business day (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 6 → Oct 29, 2025
16 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 29 → Nov 11, 2025
8 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Entered
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 13, 2025
2 business days (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 90 of ? biz days used
Created: Dec 30, 2024 Completed: Nov 13, 2025
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Oct 3 Ready for Release ⏸ Paused 129 —
Oct 3 → Oct 3 Assigned ▶ Running 0 63
Oct 3 → Oct 6 Scheduled ▶ Running 1 64
Oct 6 → Oct 29 Reschedule ▶ Running 16 80
Oct 29 → Nov 11 Scheduled ▶ Running 8 88
Nov 11 → Nov 11 Entered ▶ Running 0 88
Nov 11 → Nov 11 Ready for Scheduling ▶ Running 0 88
Nov 11 → Nov 11 Assigned ▶ Running 0 88
Nov 11 → Nov 13 Scheduled ▶ Running 2 90
Nov 13 → Nov 13 Tech On Site ▶ Running 0 90
Holding 193.2d (excluded)
Coordinators 29.7d
Field Work 0.6d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
193.2 days
Coordinators
29.7 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Nov 14, 2025 (47 days early)
📅
219.4 days Total Age
⏱️
130.0d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
21.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 130.0 days stuck in "Ready for Release"
⏱️
Total Delay 21.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
130.0d
Assigned
0.0d / 0.5d SLA
Scheduled
12.7d / 2.0d SLA
Reschedule
17.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/6/25 RCook- Per teams message from MFranks, technician was unable to complete this WO on 10/3/25.

🔧 Work Performed
PM Service
🔍 Technician Findings
Working kiosk and online AD Monitor out
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:47 PM
Work Order: WO-01227044
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 130.0 business days
👷
▶
4 Technician Assigned Oct 3, 9:08 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 184d 20h
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-10-03T17:00:00.000+0000
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 2.0 business days
🔄
Status: Reschedule by Rhea Berry Oct 6, 11:13 AM
From: Scheduled
To: Reschedule
Duration in Previous: 3d 2h
🚨 17.0 business days
📅
▶
2 Dispatch Scheduled Oct 29, 2:24 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Reschedule
To: Scheduled
Duration in Previous: 23d 3h
⚠️ 5.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 4, 1:14 PM
Scheduled For: 2025-11-11T19:15:00.000+0000, 2025-11-11T18:30:00.000+0000, 2025-11-11T19:00:00.000+0000, 2025-11-11T15:00:00.000+0000, 2025-11-11T15:30:00.000+0000, 2025-11-11T17:00:00.000+0000, 2025-11-11T16:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 6, 11:52 AM
Scheduled For: 2025-11-19T16:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 10, 5:10 PM
Scheduled For: 2025-11-19T16:15:00.000+0000
🆕
▶
2 Status: Entered Nov 11, 2:25 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Robert Rivera
📅
▶
2 Dispatch Scheduled Nov 11, 2:33 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 8m
⏳ 2.0 business days
🔧
Status: Tech On Site by Rob Rivera Nov 13, 3:20 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 0h
✔️
Status: Completed by Rob Rivera Nov 13, 4:45 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 24m
🚗
2x Travel Added Nov 13, 7:39 PM
Type: Travel, Labor
Status: Open
Qty: 4, 1
⏱️
Labor Added Nov 13, 7:50 PM
Type: Labor
Status: Open
Qty: 0.5
🏁
Status: Closed by Rob Rivera Nov 13, 8:01 PM
From: Completed
To: Closed
Duration in Previous: 3h 15m
💵
▶
2 Status: Billing Review Nov 14, 8:31 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
📨
Status: Invoice Pending by Timothy Amburgey Nov 14, 8:47 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 11m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:52 PM
Invoice Number: SM-246660

Bottlenecks

Reschedule
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Nov 13, 1:15 PM
Created
Dec 30, 4:47 PM
Invoice #
SM-246660

Work Details (3)

Name Type Status Qty Amount Date
WL-03006726 Travel Open 4 $0.00 Nov 13, 7:39 PM
WL-03006727 Labor Open 1 $0.00 Nov 13, 7:39 PM
WL-03006730 Labor Open 0.5 $0.00 Nov 13, 7:50 PM

Details