Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (97 biz days late)
Active: 99 biz days
Paused: 120 biz days
🕐 Clock stopped: Tech Off Site (Nov 13, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸120d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 22, 2025
120 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 63 of ? biz days used
36d
▶ Clock Running
Status: Scheduled
Sep 22 → Nov 13, 2025
36 business days (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 99 of ? biz days used
Created: Dec 30, 2024Tech Off Site: Nov 13, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → Sep 22
Ready for Release
⏸ Paused
120
—
Sep 22 → Sep 22
Assigned
▶ Running
0
63
Sep 22 → Nov 13
Scheduled
▶ Running
36
99
Nov 13 → Nov 13
Tech On Site
▶ Running
0
99
Holding184.2d (excluded)
Coordinators36.9d
Field Work0.2d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
184.2 days
Coordinators
36.9 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Nov 13, 2025 (48 days early)
📅
219.3 daysTotal Age
⏱️
121.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
35.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay121.0 days stuck in "Ready for Release"
⏱️
Total Delay35.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
121.0d
Assigned
0.0d / 0.5d SLA
Scheduled
36.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Completed Higi PM. Top monitor needs to be replaced
🔍Technician Findings
Kiosk was functioning with a black top monitor.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf