Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01227420 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 705 — 857 West Bay Drive, Largo FL, 33770

Dec 30, 2024 → Sep 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (71 biz days late)
Active: 73 biz days
Paused: 116 biz days
🕐 Clock stopped: Completed (Sep 30, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸88d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 6, 2025
88 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 6 → Aug 6, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 12, 2025
4 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Entered
Aug 12 → Aug 12, 2025
0 business days (counted)
Running total: 67 of ? biz days used
⏸28d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Sep 22, 2025
28 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 30, 2025
6 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 73 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 30, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Aug 6 Ready for Release ⏸ Paused 88 —
Aug 6 → Aug 6 Assigned ▶ Running 0 63
Aug 6 → Aug 12 Scheduled ▶ Running 4 67
Aug 12 → Aug 12 Entered ▶ Running 0 67
Aug 12 → Sep 22 Ready for Release ⏸ Paused 28 —
Sep 22 → Sep 22 Assigned ▶ Running 0 67
Sep 22 → Sep 30 Scheduled ▶ Running 6 73
Sep 30 → Sep 30 Tech On Site ▶ Running 0 73
Holding 181.2d (excluded)
Coordinators 11.3d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
181.2 days
Coordinators
11.3 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 30, 2025 (92 days early)
📅
189.3 days Total Age
⏱️
89.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
7.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 89.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
118.0d
Assigned
0.1d / 0.5d SLA
Scheduled
11.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/12/25 AJinerson - Clearing tech name and placing back into RFR due to tech covering repair. 

🔧 Work Performed
Replaced the cuff and completed Higi PM.
🔍 Technician Findings
Kiosk was functioning with an air leak on n the cuff.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:47 PM
Work Order: WO-01227420
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 89.0 business days
👷
▶
4 Technician Assigned Aug 6, 3:49 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 127d 3h
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-08-14T18:30:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 2m
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Aug 12, 9:59 AM
Dispatch Scheduled → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 18h, 0m
🚨 29.0 business days
👷
▶
2 Technician Assigned Sep 22, 1:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Release
To: Assigned
Duration in Previous: 41d 3h
🗓️
▶
2 Status: Scheduled Sep 22, 2:21 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-08T17:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Abby Jinerson Sep 29, 2:02 PM
Scheduled For: 2025-10-15T17:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Sep 29, 4:52 PM
Scheduled For: 2025-09-30T18:30:00.000+0000
🔧
Status: Tech On Site by Robert Lewis Sep 30, 4:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 1h
⏱️
6x Labor Added Sep 30, 4:17 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 1.5, 0.16667, 44, 3
✔️
▶
2 Status: Completed Sep 30, 5:01 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
3 Status: Ready to Bill Oct 1, 10:53 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Oct 3, 3:40 PM
Invoice Number: SM-242528

Bottlenecks

Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Sep 30, 2:30 PM
Created
Dec 30, 4:47 PM
Invoice #
SM-242528

Work Details (6)

Name Type Status Qty Amount Date
WL-02954786 Labor Open 1.5 $0.00 Sep 30, 4:17 PM
WL-02954787 Labor Open 0.16667 $0.00 Sep 30, 4:17 PM
WL-02954788 Travel Open 44 $0.00 Sep 30, 4:17 PM
WL-02954789 Parts Open 1 $0.00 Sep 30, 4:17 PM
WL-02954790 Travel Open 3 $0.00 Sep 30, 4:17 PM
WL-02954791 Labor Open 1 $0.00 Sep 30, 4:17 PM

Details