Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (87 biz days late)
Active: 89 biz days
Paused: 120 biz days
🕐 Clock stopped: Completed (Oct 29, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸120d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 22, 2025
120 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 63 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Sep 22 → Oct 23, 2025
22 business days (counted)
Running total: 85 of ? biz days used
▶ Clock Running
Status: Entered
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 85 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 85 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 23 → Oct 29, 2025
4 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 89 of ? biz days used
Created: Dec 30, 2024Completed: Oct 29, 2025
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → Sep 22
Ready for Release
⏸ Paused
120
—
Sep 22 → Sep 22
Assigned
▶ Running
0
63
Sep 22 → Oct 23
Scheduled
▶ Running
22
85
Oct 23 → Oct 23
Entered
▶ Running
0
85
Oct 23 → Oct 23
Ready for Scheduling
▶ Running
0
85
Oct 23 → Oct 29
Scheduled
▶ Running
4
89
Oct 29 → Oct 29
Tech On Site
▶ Running
0
89
Holding184.2d (excluded)
Coordinators27.1d
Field Work1.1d
Billing0.1d
✗ SLA Missed
Holding(excluded from total)
184.2 days
Coordinators
27.1 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.1 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Oct 30, 2025 (62 days early)
📅
209.7 daysTotal Age
⏱️
121.0d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
23.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay121.0 days stuck in "Ready for Release"
⏱️
Total Delay23.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
121.0d
Assigned
0.0d / 0.5d SLA
Scheduled
27.1d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/23/25 AJinerson - reassigning tech to tech covering PMs in this area.
🔧Work Performed
PM service
🔍Technician Findings
Fully functioning Kiosk
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf