Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01227538 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Shop Rite 548 — 949 Beard's Hill Road, Aberdeen MD, 21001

Dec 30, 2024 → Sep 24, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (66 biz days late)
Active: 68 biz days
Paused: 117 biz days
🕐 Clock stopped: Completed (Sep 24, 2025)
▶ Clock Running
Status: Created
Dec 30 → Jan 7, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Jan 7 → Jan 8, 2025
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Canceled
Jan 8 → Jan 15, 2025
5 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: On Hold
Jan 15 → Jan 23, 2025
5 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Canceled
Jan 23 → Jan 24, 2025
1 business day (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: On Hold
Jan 24 → Feb 13, 2025
14 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Canceled
Feb 13 → Feb 14, 2025
1 business day (counted)
Running total: 32 of ? biz days used
31d
▶ Clock Running
Status: On Hold
Feb 14 → Apr 1, 2025
31 business days (counted)
Running total: 63 of ? biz days used
⏸117d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 17, 2025
117 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 17 → Sep 18, 2025
1 business day (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 24, 2025
4 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Completed
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Closed
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 68 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 24, 2025
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Jan 7 Created ▶ Running 5 5
Jan 7 → Jan 8 Entered ▶ Running 1 6
Jan 8 → Jan 15 Canceled ▶ Running 5 11
Jan 15 → Jan 23 On Hold ▶ Running 5 16
Jan 23 → Jan 24 Canceled ▶ Running 1 17
Jan 24 → Feb 13 On Hold ▶ Running 14 31
Feb 13 → Feb 14 Canceled ▶ Running 1 32
Feb 14 → Apr 1 On Hold ▶ Running 31 63
Apr 1 → Sep 17 Ready for Release ⏸ Paused 117 —
Sep 17 → Sep 18 Assigned ▶ Running 1 64
Sep 18 → Sep 24 Scheduled ▶ Running 4 68
Sep 24 → Sep 24 Tech On Site ▶ Running 0 68
Sep 24 → Sep 24 Completed ▶ Running 0 68
Sep 24 → Sep 24 Closed ▶ Running 0 68
Sep 24 → Sep 24 Ready for Scheduling ▶ Running 0 68
Dispatch 1.6d
Holding 175.7d (excluded)
Coordinators 6.6d
Field Work 0.4d
Billing 0.2d
✗ SLA Missed
Dispatch
1.6 days
Over SLA
Holding (excluded from total)
175.7 days
Coordinators
6.6 days
Over SLA
Field Work
0.4 days
Billing
0.2 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 24, 2025 (98 days early)
📅
185.3 days Total Age
⏱️
118.0d in Ready for Release Longest Stage
🔄
17 transitions Status Changes
⚠️
5.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 118.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
57.8d
Entered
1.6d / 0.5d SLA
Canceled
7.9d
Ready for Release
118.0d
Assigned
1.6d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.24.25 Hshaw - missing pictures showing SN# & kiosk location

2/13 KHardison, Cancelling, combining with current WO. 1/8/25 SBerry: PM combined with existing repair WO

🔧 Work Performed
9/24/25 PC- PM Technician Findings upon arrival: Found unit fully functional with no power to the seat lock and LED's lights Actions Taken/Work Performed: Completed Higi PM. Not sure who was the last person to service this unit, but they left it a mess. I put pictures in WO to be seen. Unit will need new touchscreen, main power supply and LED's seat and tower lights. Final Resolution: Follow up needed.
🔍 Technician Findings
9/24/25 PC- PM Technician Findings upon arrival: Found unit fully functional with no power to the seat lock and LED's lights Actions Taken/Work Performed: Completed Higi PM. Not sure who was the last person to service this unit, but they left it a mess. I put pictures in WO to be seen. Unit will need new touchscreen, main power supply and LED's seat and tower lights. Final Resolution: Follow up needed.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:47 PM
Work Order: WO-01227538
Type: Preventive Maintenance
Priority: PSM
⚠️ 5.9 business days
🆕
Status: Entered by Leona Coonrod Jan 7, 2:01 PM
From: On Hold
To: Entered
Duration in Previous: 7d 21h
🚫
Status: Canceled by Scott Berry Jan 8, 10:33 AM
From: Entered
To: Canceled
Duration in Previous: 20h 31m
⚠️ 5.0 business days
⏸️
Status: On Hold by Scott Berry Jan 14, 9:50 PM
From: Canceled
To: On Hold
Duration in Previous: 6d 11h
⚠️ 6.3 business days
🚫
Status: Canceled by Kimberly Hardison Jan 23, 5:03 PM
From: On Hold
To: Canceled
Duration in Previous: 8d 19h
⏸️
Status: On Hold by Scott Berry Jan 24, 2:23 PM
From: Canceled
To: On Hold
Duration in Previous: 21h 19m
🚨 15.0 business days
🚫
Status: Canceled by Kimberly Hardison Feb 13, 4:11 PM
From: On Hold
To: Canceled
Duration in Previous: 20d 1h
⏸️
Status: On Hold by Desirae Parette Feb 14, 11:39 AM
From: Canceled
To: On Hold
Duration in Previous: 19h 28m
🚨 32.0 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 45d 23h
🚨 118.0 business days
👷
▶
2 Technician Assigned Sep 17, 3:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 169d 2h
📅
▶
2 Dispatch Scheduled Sep 18, 12:16 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 21h 1m
⚠️ 5.0 business days
🔧
Status: Tech On Site by Praelow Cameron Sep 24, 9:40 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 21h
✔️
Status: Completed by Praelow Cameron Sep 24, 11:22 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 42m
⏱️
▶
2 2x Labor Added Sep 24, 12:36 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 1h 14m
📅
Status: Ready for Scheduling by Hannah Shaw Sep 24, 4:02 PM
From: Closed
To: Ready for Scheduling
Duration in Previous: 3h 25m
⏱️
▶
2 Labor Added Sep 24, 4:20 PM
Labor Added → Status: Completed
✔️
Status: Completed by Praelow Cameron
From: Ready for Scheduling, Completed
To: Completed, Closed
Duration in Previous: 18m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 25, 9:04 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 43m
📨
Status: Invoice Pending by Hannah Shaw Sep 25, 10:58 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 53m, 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 29, 8:42 AM
Invoice Number: SM-241935

Bottlenecks

Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Sep 24, 10:30 AM
Created
Dec 30, 4:47 PM
Invoice #
SM-241935

Work Details (3)

Name Type Status Qty Amount Date
WL-02947412 Labor Open 0.5 $0.00 Sep 24, 12:36 PM
WL-02947414 Travel Open 6 $0.00 Sep 24, 12:36 PM
WL-02947824 Labor Open 2 $0.00 Sep 24, 4:20 PM

Details