Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01227566 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 ShopRite 549 — 5 Bel Air South Pkwy, Ste. 301, Bel Air MD, 21015

Dec 30, 2024 → Sep 24, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (68 biz days late)
Active: 70 biz days
Paused: 115 biz days
🕐 Clock stopped: Completed (Sep 24, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸72d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Jul 15, 2025
72 business days (not counted)
▶ Clock Running
Status: Entered
Jul 15 → Jul 15, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Canceled
Jul 15 → Jul 17, 2025
2 business days (counted)
Running total: 65 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Jul 17 → Sep 17, 2025
43 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 17 → Sep 18, 2025
1 business day (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 24, 2025
4 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 70 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 24, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Jul 15 Ready for Release ⏸ Paused 72 —
Jul 15 → Jul 15 Entered ▶ Running 0 63
Jul 15 → Jul 17 Canceled ▶ Running 2 65
Jul 17 → Sep 17 Ready for Release ⏸ Paused 43 —
Sep 17 → Sep 18 Assigned ▶ Running 1 66
Sep 18 → Sep 24 Scheduled ▶ Running 4 70
Sep 24 → Sep 24 Tech On Site ▶ Running 0 70
Holding 180.2d (excluded)
Coordinators 6.5d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
180.2 days
Coordinators
6.5 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 24, 2025 (98 days early)
📅
185.3 days Total Age
⏱️
73.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
4.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 73.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
117.0d
Canceled
2.8d
Assigned
1.6d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
7/15/25 lcoonrod cancelling PM and adding to repair WO-01292089
🔧 Work Performed
9/24/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: All function test pass.
🔍 Technician Findings
9/24/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: All function test pass.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:47 PM
Work Order: WO-01227566
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 73.0 business days
🆕
Status: Entered by Leona Coonrod Jul 15, 1:44 PM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 105d 1h, 0m
⏳ 3.0 business days
✅
Status: Ready for Release by Jessica Foley Jul 17, 9:30 AM
From: Canceled
To: Ready for Release
Duration in Previous: 1d 19h
🚨 44.0 business days
👷
▶
2 Technician Assigned Sep 17, 3:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 62d 5h
🗓️
▶
2 Status: Scheduled Sep 18, 12:22 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-24T20:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Praelow Cameron Sep 24, 4:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 4h
✔️
Status: Completed by Praelow Cameron Sep 24, 5:38 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 6m
⏱️
▶
2 3x Labor Added Sep 24, 7:52 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 2h 14m
📄
Status: Ready to Bill by Hannah Shaw Sep 25, 10:53 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 0m
📨
Status: Invoice Pending by Hannah Shaw Sep 25, 10:58 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5m, 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 29, 8:42 AM
Invoice Number: SM-241935

Bottlenecks

Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Sep 24, 4:00 PM
Created
Dec 30, 4:47 PM
Invoice #
SM-241935

Work Details (3)

Name Type Status Qty Amount Date
WL-02948243 Labor Open 0.5 $0.00 Sep 24, 7:52 PM
WL-02948244 Labor Open 1 $0.00 Sep 24, 7:52 PM
WL-02948245 Travel Open 7 $0.00 Sep 24, 7:52 PM

Details