Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (200 biz days late)
Active: 202 biz days
Paused: 39 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸39d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → May 27, 2025
39 business days (not counted)
▶ Clock Running
Status: Assigned
May 27 → May 27, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
May 27 → May 29, 2025
2 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Reschedule
May 29 → May 29, 2025
0 business days (counted)
Running total: 65 of ? biz days used
120d
▶ Clock Running
Status: On Hold
May 29 → Nov 20, 2025
120 business days (counted)
Running total: 185 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 21, 2025
1 business day (counted)
Running total: 186 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 186 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 21 → Dec 17, 2025
16 business days (counted)
Running total: 202 of ? biz days used
Created: Dec 30, 2024Completed: Dec 17, 2025
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → May 27
Ready for Release
⏸ Paused
39
—
May 27 → May 27
Assigned
▶ Running
0
63
May 27 → May 29
Scheduled
▶ Running
2
65
May 29 → May 29
Reschedule
▶ Running
0
65
May 29 → Nov 20
On Hold
▶ Running
120
185
Nov 20 → Nov 21
Ready for Scheduling
▶ Running
1
186
Nov 21 → Nov 21
Assigned
▶ Running
0
186
Nov 21 → Dec 17
Scheduled
▶ Running
16
202
Holding224.2d (excluded)
Coordinators22.1d
Billing1.8d
✗ SLA Missed
Holding(excluded from total)
224.2 days
Coordinators
22.1 days
Over SLA
Billing
1.8 days
Over SLA
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Dec 17, 2025 (14 days early)
📅
241.3 daysTotal Age
⏱️
121.0d in On HoldLongest Stage
🔄
10 transitionsStatus Changes
⚠️
16.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay121.0 days stuck in "On Hold"
⏱️
Total Delay16.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
184.3d
Ready for Release
40.0d
Scheduled
19.3d / 2.0d SLA
Reschedule
1.0d / 2.0d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/4 KSmith -- FSE needed to reschedule due to a personal matter. FSE requested 12/17. Shawn approved. Stephanie R is aware
11/20/2025 Corrected location. Retail. Please PM
5/29 KSmith -- FSE went onsite and verified this unit is not at this location
🔧Work Performed
**PM Completed.
**Lightly dusted inside and outside of higi
**Checked and calibrated audio & volume, BP, touch screen and weight bench.
**Wiped down higi with disinfectant cleaner
**Tested for functionality
**Completed full test successfully
**Verified/Changed BIOS setting to “POWER ON”
🔍Technician Findings
Unit in service
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf