Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (194 biz days late)
Active: 196 biz days
Paused: 41 biz days
🕐 Clock stopped: Completed (Dec 11, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → May 29, 2025
41 business days (not counted)
120d
▶ Clock Running
Status: On Hold
May 29 → Nov 20, 2025
120 business days (counted)
Running total: 183 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 21, 2025
1 business day (counted)
Running total: 184 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 184 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 21 → Dec 11, 2025
12 business days (counted)
Running total: 196 of ? biz days used
Created: Dec 30, 2024Completed: Dec 11, 2025
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → May 29
Ready for Release
⏸ Paused
41
—
May 29 → Nov 20
On Hold
▶ Running
120
183
Nov 20 → Nov 21
Ready for Scheduling
▶ Running
1
184
Nov 21 → Nov 21
Assigned
▶ Running
0
184
Nov 21 → Dec 11
Scheduled
▶ Running
12
196
Holding226.2d (excluded)
Coordinators14.7d
Billing0.1d
✗ SLA Missed
Holding(excluded from total)
226.2 days
Coordinators
14.7 days
Over SLA
Billing
0.1 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Dec 11, 2025 (20 days early)
📅
237.3 daysTotal Age
⏱️
121.0d in On HoldLongest Stage
🔄
8 transitionsStatus Changes
⚠️
11.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay121.0 days stuck in "On Hold"
⏱️
Total Delay11.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
184.3d
Ready for Release
42.0d
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
12.9d / 2.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/20/2025: Corrected location. Retail. Please PM
5/29 KSmith -- FSE went onsite and verified this unit is not at this location
🔧Work Performed
**PM Completed.
**Lightly dusted inside and outside of higi
**Checked and calibrated audio & volume, BP, touch screen and weight bench.
**Wiped down higi with disinfectant cleaner
**Tested for functionality
**Completed full test successfully
**Verified/Changed BIOS setting to “POWER ON”
🔍Technician Findings
Unit in service
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf