Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01227599 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop & Shop 407 — 164 Main Street, Saugus MA, 01906

Dec 30, 2024 → Sep 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (90 biz days late)
Active: 92 biz days
Paused: 84 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Apr 10, 2025
7 business days (not counted)
16d
▶ Clock Running
Status: Canceled
Apr 10 → May 2, 2025
16 business days (counted)
Running total: 79 of ? biz days used
⏸77d
⏸ Clock Paused
Status: Ready for Release
May 2 → Aug 22, 2025
77 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 79 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 11, 2025
13 business days (counted)
Running total: 92 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 11, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Apr 10 Ready for Release ⏸ Paused 7 —
Apr 10 → May 2 Canceled ▶ Running 16 79
May 2 → Aug 22 Ready for Release ⏸ Paused 77 —
Aug 22 → Aug 22 Assigned ▶ Running 0 79
Aug 22 → Sep 11 Scheduled ▶ Running 13 92
Holding 149.2d (excluded)
Coordinators 13.1d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
149.2 days
Coordinators
13.1 days
Over SLA
Billing
0.0 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 11, 2025 (111 days early)
📅
175.3 days Total Age
⏱️
78.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
11.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 78.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
86.0d
Canceled
17.0d
Assigned
0.0d / 0.5d SLA
Scheduled
13.1d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
On arrival, unit was up and running.. LEDs functioning. Top and bottom screen functioning. Seat lock functioning.  Performed and completed preventative maintenance procedures on this unit now passes functional testing and has been returned to service.
🔍 Technician Findings
On arrival, unit was up and running.. LEDs functioning. Top and bottom screen functioning. Seat lock functioning.  Performed and completed preventative maintenance procedures on this unit now passes functional testing and has been returned to service.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:48 PM
Work Order: WO-01227599
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
⚠️ 8.0 business days
🚫
Status: Canceled by Sherry Reich Apr 10, 11:56 AM
From: Ready for Release
To: Canceled
Duration in Previous: 8d 23h
🚨 17.0 business days
✅
Status: Ready for Release by Jessica Foley May 2, 10:59 AM
From: Canceled
To: Ready for Release
Duration in Previous: 21d 23h
🚨 78.0 business days
👷
▶
4 Status: Assigned Aug 22, 9:13 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: David Trost
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-11T16:30:00.000+0000
🚨 13.0 business days
⏱️
▶
2 5x Labor Added Sep 10, 8:31 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by David Trost
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 19d 11h, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 11, 11:02 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 26m
📨
Status: Invoice Pending by Hannah Shaw Sep 11, 11:14 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 12m, 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 15, 8:49 AM
Invoice Number: SM-240587

Bottlenecks

Scheduled
Duration: 13.1 business days (threshold: 2.0 business days)
Exceeded by 11.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Trost
Scheduled
Sep 11, 12:30 PM
Created
Dec 30, 4:48 PM
Invoice #
SM-240587

Work Details (5)

Name Type Status Qty Amount Date
WL-02931847 Labor Open 0.75 $0.00 Sep 10, 8:31 PM
WL-02931848 Labor Open 0.75 $0.00 Sep 10, 8:31 PM
WL-02931849 Labor Open 0.5 $0.00 Sep 10, 8:31 PM
WL-02931850 Travel Open 27 $0.00 Sep 10, 8:31 PM
WL-02931851 Travel Open 4 $0.00 Sep 10, 8:31 PM

Details