Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (74 biz days late)
Active: 76 biz days
Paused: 100 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸100d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 22, 2025
100 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 10, 2025
12 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 10 → Sep 11, 2025
1 business day (counted)
Running total: 76 of ? biz days used
Created: Dec 30, 2024Completed: Sep 11, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → Aug 22
Ready for Release
⏸ Paused
100
—
Aug 22 → Aug 22
Assigned
▶ Running
0
63
Aug 22 → Sep 10
Scheduled
▶ Running
12
75
Sep 10 → Sep 11
Tech On Site
▶ Running
1
76
Holding164.2d (excluded)
Coordinators13.0d
Field Work1.1d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
164.2 days
Coordinators
13.0 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Sep 11, 2025 (111 days early)
📅
175.3 daysTotal Age
⏱️
101.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
11.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay101.0 days stuck in "Ready for Release"
⏱️
Total Delay11.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
101.0d
Assigned
0.0d / 0.5d SLA
Scheduled
13.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
On arrival, pharmacist was very happy to greet me. Said that the unit loses connectivity to the touch screen. He restarts it and it will work for one customer and then fails to function any further.
Confirmed his findings. Unit loses sensitivity to touch screen. Attempted to calibrate touch screen. Unable to calibrate touch screen.
PC seems to run slow as well.
LEDs functioning. Top and bottom screens contain display. Touch screen not functioning. Unable to complete pm. Creating follow-up for touch screen issues
🔍Technician Findings
On arrival, pharmacist was very happy to greet me. Said that the unit loses connectivity to the touch screen. He restarts it and it will work for one customer and then fails to function any further.
Confirmed his findings. Unit loses sensitivity to touch screen. Attempted to calibrate touch screen. Unable to calibrate touch screen.
PC seems to run slow as well.
LEDs functioning. Top and bottom screens contain display. Touch screen not functioning. Unable to complete pm. Creating follow-up for touch screen issues
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf