Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (73 biz days late)
Active: 75 biz days
Paused: 100 biz days
🕐 Clock stopped: Completed (Sep 10, 2025)
53d
▶ Clock Running
Status: Created
Dec 30 → Mar 18, 2025
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Entered
Mar 18 → Mar 18, 2025
0 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Canceled
Mar 18 → Apr 1, 2025
10 business days (counted)
Running total: 63 of ? biz days used
⏸100d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 22, 2025
100 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 9, 2025
11 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 10, 2025
1 business day (counted)
Running total: 75 of ? biz days used
Created: Dec 30, 2024Completed: Sep 10, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Mar 18
Created
▶ Running
53
53
Mar 18 → Mar 18
Entered
▶ Running
0
53
Mar 18 → Apr 1
Canceled
▶ Running
10
63
Apr 1 → Aug 22
Ready for Release
⏸ Paused
100
—
Aug 22 → Aug 22
Assigned
▶ Running
0
63
Aug 22 → Sep 9
Scheduled
▶ Running
11
74
Sep 9 → Sep 10
Tech On Site
▶ Running
1
75
Holding154.3d (excluded)
Coordinators12.0d
Field Work0.4d
Billing0.3d
✗ SLA Missed
Holding(excluded from total)
154.3 days
Coordinators
12.0 days
Over SLA
Field Work
0.4 days
Billing
0.3 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Sep 10, 2025 (112 days early)
📅
174.4 daysTotal Age
⏱️
101.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
10.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay101.0 days stuck in "Ready for Release"
⏱️
Total Delay10.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
53.3d
Canceled
11.0d
Ready for Release
101.0d
Scheduled
12.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/18/25 0937 lcoonrod
cancelling PM and adding to repair case 00475149
🔧Work Performed
On arrival, unit was up and running. LEDs functioning. Top and bottom screens functioning. Seat lock functioning.
Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service.
🔍Technician Findings
On arrival, unit was up and running. LEDs functioning. Top and bottom screens functioning. Seat lock functioning.
Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf