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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01227608 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 22 — 55 Long Pond Drive, South Yarmouth MA, 02664

Dec 30, 2024 → Sep 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (72 biz days late)
Active: 74 biz days
Paused: 100 biz days
🕐 Clock stopped: Completed (Sep 9, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸100d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 22, 2025
100 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 9, 2025
11 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 74 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 9, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Aug 22 Ready for Release ⏸ Paused 100 —
Aug 22 → Aug 22 Assigned ▶ Running 0 63
Aug 22 → Sep 9 Scheduled ▶ Running 11 74
Sep 9 → Sep 9 Tech On Site ▶ Running 0 74
Sep 9 → Sep 9 Tech Off Site ▶ Running 0 74
Sep 9 → Sep 9 Tech On Site ▶ Running 0 74
Holding 164.2d (excluded)
Coordinators 11.0d
Field Work 2.1d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
164.2 days
Coordinators
11.0 days
Over SLA
Field Work
2.1 days
Billing
0.3 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 9, 2025 (113 days early)
📅
174.3 days Total Age
⏱️
101.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
9.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by David Trost — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 9, 2025

AI Analysis

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Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 101.0 days stuck in "Ready for Release"
⏱️
Total Delay 9.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
101.0d
Scheduled
11.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Upon arrival, unit was up and running. LED's illuminated. Cabinetry and good condition.  Performed and completed preventative maintenance procedures on this unit. unit passes functional testing and has been returned to service.
🔍 Technician Findings
Upon arrival, unit was up and running. LED's illuminated. Cabinetry and good condition.  Performed and completed preventative maintenance procedures on this unit. unit passes functional testing and has been returned to service.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:48 PM
Work Order: WO-01227608
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 101.0 business days
👷
▶
3 Technician Assigned Aug 22, 9:04 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 142d 20h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-09T13:30:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by David Trost Sep 8, 8:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 17d 11h
🚗
Status: Tech Off Site by David Trost Sep 8, 8:53 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 40m
🔧
Status: Tech On Site by David Trost Sep 9, 11:14 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 14h 20m
⏱️
3x Labor Added Sep 9, 7:23 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.75, 12
✔️
▶
2 Status: Completed Sep 9, 7:30 PM
Status: Completed → Status: Closed
🏁
Status: Closed by David Trost
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Timothy Amburgey Sep 10, 10:03 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 31m
📨
Status: Invoice Pending by Timothy Amburgey Sep 10, 12:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 0m
⏳ 4.0 business days
🧾
Invoice Created Sep 15, 8:49 AM
Invoice Number: SM-240497

Bottlenecks

Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Trost
Scheduled
Sep 9, 9:30 AM
Created
Dec 30, 4:48 PM
Invoice #
SM-240497

Work Details (3)

Name Type Status Qty Amount Date
WL-02930400 Labor Open 0.5 $0.00 Sep 9, 7:23 PM
WL-02930401 Labor Open 0.75 $0.00 Sep 9, 7:23 PM
WL-02930402 Travel Open 12 $0.00 Sep 9, 7:23 PM

Details