Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01227609 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 2403 — 56 Shank Painter Road, Provincetown MA, 02657

Dec 30, 2024 → Sep 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (91 biz days late)
Active: 93 biz days
Paused: 81 biz days
🕐 Clock stopped: Completed (Sep 9, 2025)
▶ Clock Running
Status: Created
Dec 30 → Jan 7, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Canceled
Jan 7 → Jan 10, 2025
3 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: On Hold
Jan 10 → Jan 27, 2025
10 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Canceled
Jan 27 → Jan 29, 2025
2 business days (counted)
Running total: 20 of ? biz days used
26d
▶ Clock Running
Status: On Hold
Jan 29 → Mar 7, 2025
26 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Canceled
Mar 7 → Mar 12, 2025
3 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: On Hold
Mar 12 → Apr 1, 2025
14 business days (counted)
Running total: 63 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → May 5, 2025
24 business days (not counted)
19d
▶ Clock Running
Status: Canceled
May 5 → Jun 2, 2025
19 business days (counted)
Running total: 82 of ? biz days used
⏸57d
⏸ Clock Paused
Status: Ready for Release
Jun 2 → Aug 22, 2025
57 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 9, 2025
11 business days (counted)
Running total: 93 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 93 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 9, 2025
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Jan 7 Created ▶ Running 5 5
Jan 7 → Jan 10 Canceled ▶ Running 3 8
Jan 10 → Jan 27 On Hold ▶ Running 10 18
Jan 27 → Jan 29 Canceled ▶ Running 2 20
Jan 29 → Mar 7 On Hold ▶ Running 26 46
Mar 7 → Mar 12 Canceled ▶ Running 3 49
Mar 12 → Apr 1 On Hold ▶ Running 14 63
Apr 1 → May 5 Ready for Release ⏸ Paused 24 —
May 5 → Jun 2 Canceled ▶ Running 19 82
Jun 2 → Aug 22 Ready for Release ⏸ Paused 57 —
Aug 22 → Aug 22 Assigned ▶ Running 0 82
Aug 22 → Sep 9 Scheduled ▶ Running 11 93
Sep 9 → Sep 9 Tech On Site ▶ Running 0 93
Holding 140.8d (excluded)
Coordinators 12.0d
Field Work 0.7d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
140.8 days
Coordinators
12.0 days
Over SLA
Field Work
0.7 days
Billing
0.3 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 9, 2025 (113 days early)
📅
174.3 days Total Age
⏱️
58.0d in Ready for Release Longest Stage
🔄
15 transitions Status Changes
⚠️
10.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 58.0 days stuck in "Ready for Release"
⏱️
Total Delay 10.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
57.8d
Canceled
27.8d
Ready for Release
83.0d
Scheduled
12.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
added to WO-01242094 3/7 KHardison, Canceling PM. combing with repair WO.
🔧 Work Performed
On arrival, I noticed the top screen was not illuminated.  LEDs illuminated. Touch screen functioning properly. Seat lock functioning.  Performed and completed preventative maintenance procedures on this unit will create follow-up for touch screen. Otherwise unit passes functional testing. 
🔍 Technician Findings
On arrival, I noticed the top screen was not illuminated.  LEDs illuminated. Touch screen functioning properly. Seat lock functioning.  Performed and completed preventative maintenance procedures on this unit will create follow-up for touch screen. Otherwise unit passes functional testing. 
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:48 PM
Work Order: WO-01227609
Type: Preventive Maintenance
Priority: PSM
⚠️ 5.9 business days
🚫
Status: Canceled by Jessica Sells Jan 7, 3:17 PM
From: On Hold
To: Canceled
Duration in Previous: 7d 22h
⏳ 3.0 business days
⏸️
Status: On Hold by Scott Berry Jan 9, 7:07 PM
From: Canceled
To: On Hold
Duration in Previous: 2d 3h
🚨 11.6 business days
🚫
Status: Canceled by Kimberly Hardison Jan 27, 5:41 PM
From: On Hold
To: Canceled
Duration in Previous: 17d 22h
⏳ 2.8 business days
⏸️
Status: On Hold by Scott Berry Jan 29, 2:30 PM
From: Canceled
To: On Hold
Duration in Previous: 1d 20h
🚨 27.0 business days
🚫
Status: Canceled by Kimberly Hardison Mar 7, 5:46 PM
From: On Hold
To: Canceled
Duration in Previous: 37d 3h
⏳ 3.8 business days
⏸️
Status: On Hold by Scott Berry Mar 12, 11:10 AM
From: Canceled
To: On Hold
Duration in Previous: 4d 16h
🚨 15.0 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 20d 1h
🚨 25.0 business days
🚫
Status: Canceled by Sherry Reich May 5, 10:19 AM
From: Ready for Release
To: Canceled
Duration in Previous: 33d 22h
🚨 20.0 business days
✅
Status: Ready for Release by Jessica Foley Jun 2, 9:01 AM
From: Canceled
To: Ready for Release
Duration in Previous: 27d 22h
🚨 58.0 business days
👷
▶
3 Technician Assigned Aug 22, 9:06 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 81d 0h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-09T18:30:00.000+0000
🚨 12.0 business days
🔧
Status: Tech On Site by David Trost Sep 9, 2:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 18d 5h
⏱️
▶
2 3x Labor Added Sep 9, 7:53 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by David Trost
From: Tech On Site
To: Completed
Duration in Previous: 5h 38m
🏁
Status: Closed by David Trost Sep 9, 7:58 PM
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Timothy Amburgey Sep 10, 10:02 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 4m
📨
Status: Invoice Pending by Timothy Amburgey Sep 10, 12:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 1m, 0m
⏳ 4.0 business days
🧾
Invoice Created Sep 15, 8:49 AM
Invoice Number: SM-240497

Bottlenecks

Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Trost
Scheduled
Sep 9, 2:30 PM
Created
Dec 30, 4:48 PM
Invoice #
SM-240497

Work Details (3)

Name Type Status Qty Amount Date
WL-02930445 Labor Open 0.75 $0.00 Sep 9, 7:53 PM
WL-02930446 Labor Open 0.75 $0.00 Sep 9, 7:53 PM
WL-02930447 Travel Open 32 $0.00 Sep 9, 7:53 PM

Details