Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01227610 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 2417 — 1 Trowbridge Place, Bourne MA, 02532

Dec 30, 2024 → Sep 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (72 biz days late)
Active: 74 biz days
Paused: 100 biz days
🕐 Clock stopped: Completed (Sep 9, 2025)
55d
▶ Clock Running
Status: Created
Dec 30 → Mar 20, 2025
55 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Canceled
Mar 20 → Apr 1, 2025
8 business days (counted)
Running total: 63 of ? biz days used
⏸100d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 22, 2025
100 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 8, 2025
10 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 8 → Sep 9, 2025
1 business day (counted)
Running total: 74 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 9, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Mar 20 Created ▶ Running 55 55
Mar 20 → Apr 1 Canceled ▶ Running 8 63
Apr 1 → Aug 22 Ready for Release ⏸ Paused 100 —
Aug 22 → Aug 22 Assigned ▶ Running 0 63
Aug 22 → Sep 8 Scheduled ▶ Running 10 73
Sep 8 → Sep 9 Tech On Site ▶ Running 1 74
Holding 156.3d (excluded)
Coordinators 11.0d
Field Work 0.7d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
156.3 days
Coordinators
11.0 days
Over SLA
Field Work
0.7 days
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 9, 2025 (113 days early)
📅
173.3 days Total Age
⏱️
101.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 101.0 days stuck in "Ready for Release"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
55.3d
Canceled
8.3d
Ready for Release
101.0d
Scheduled
11.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/20/2025 jsells cancel this WO and adding to repair wo
🔧 Work Performed
On arrival. Unit up and running. LEDs functioning. Seat lock Functioning. Top and bottom displays functioning. Speakers were plugged into microphone on PC. Placed inappropriate speaker port.  Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service.
🔍 Technician Findings
On arrival. Unit up and running. LEDs functioning. Seat lock Functioning. Top and bottom displays functioning. Speakers were plugged into microphone on PC. Placed inappropriate speaker port.  Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:48 PM
Work Order: WO-01227610
Type: Preventive Maintenance
Priority: PSM
🚨 55.9 business days
🚫
Status: Canceled by Jessica Sells Mar 20, 5:16 PM
From: On Hold
To: Canceled
Duration in Previous: 79d 23h
⚠️ 8.8 business days
✅
Status: Ready for Release by Scott Berry Apr 1, 9:07 AM
From: Canceled
To: Ready for Release
Duration in Previous: 11d 15h
🚨 101.0 business days
👷
▶
3 Technician Assigned Aug 22, 9:01 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 142d 23h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-08T17:45:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by David Trost Sep 8, 2:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 17d 5h
⏱️
▶
2 4x Labor Added Sep 8, 8:01 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by David Trost
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 36m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Sep 9, 9:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 8m
📨
Status: Invoice Pending by Timothy Amburgey Sep 9, 10:23 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 8m, 0m
⚠️ 5.0 business days
🧾
Invoice Created Sep 15, 8:49 AM
Invoice Number: SM-240362

Bottlenecks

Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Trost
Scheduled
Sep 8, 1:45 PM
Created
Dec 30, 4:48 PM
Invoice #
SM-240362

Work Details (4)

Name Type Status Qty Amount Date
WL-02929126 Labor Open 5 $0.00 Sep 8, 8:01 PM
WL-02929127 Labor Open 0.75 $0.00 Sep 8, 8:01 PM
WL-02929128 Expenses Open 1 $0.00 Sep 8, 8:01 PM
WL-02929129 Travel Open 241 $0.00 Sep 8, 8:01 PM

Details