📍 Stop&Shop 432 — 469 Pleasant Street, Attleboro MA, 02703
Dec 30, 2024 → Sep 11, 2025
✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (74 biz days late)
Active: 76 biz days
Paused: 100 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸100d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 22, 2025
100 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 11, 2025
13 business days (counted)
Running total: 76 of ? biz days used
Created: Dec 30, 2024Completed: Sep 11, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → Aug 22
Ready for Release
⏸ Paused
100
—
Aug 22 → Aug 22
Assigned
▶ Running
0
63
Aug 22 → Sep 11
Scheduled
▶ Running
13
76
Holding164.2d (excluded)
Coordinators13.8d
Billing0.3d
✗ SLA Missed
Holding(excluded from total)
164.2 days
Coordinators
13.8 days
Over SLA
Billing
0.3 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Sep 11, 2025 (111 days early)
📅
176.3 daysTotal Age
⏱️
101.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
12.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay101.0 days stuck in "Ready for Release"
⏱️
Total Delay12.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
101.0d
Scheduled
13.8d / 2.0d SLA
Closed
2.5d / 1.0d SLA
WO Correction Needed
0.2d
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9.12 M. Bateman I spoke with the tech and he was not able to complete the PM due to the power cord being broken. He did not take the pictures when he was there. The PM and pictures will be attached upon completion of the return PM/Repair visit.
9.12.25 Hshaw - missing pictures
🔧Work Performed
**While checking power cord during pm flow to confirm that ground prong was present, I unplugged unit and when I did 1 of the prongs just broke off. Seemed to be damaged from improper unplugging of the unit.
**Spoke with Phil @L2 and a new main power cable will be ordered.
**OOS sign placed on unit.
🔍Technician Findings
Unit in service
**Found 1 of the 2 prongs on the main power cable so bent that when I unplugged unit it completely broke off.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
Work Order: WO-01227631
Account: HIGI LLC
Customer Case Number:
Location: Stop&Shop 432
Address: 469 Pleasant Street, Attleboro, MA 02703
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120328650-137
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2025
Schedule