Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01227641 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 498 — 771 Mcgrath Highway, Somerville MA, 02145

Dec 30, 2024 → Sep 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (75 biz days late)
Active: 77 biz days
Paused: 100 biz days
🕐 Clock stopped: Completed (Sep 12, 2025)
43d
▶ Clock Running
Status: Created
Dec 30 → Mar 4, 2025
43 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 4 → Mar 4, 2025
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 4, 2025
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Entered
Mar 4 → Mar 4, 2025
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 4 → Mar 4, 2025
0 business days (counted)
Running total: 43 of ? biz days used
20d
▶ Clock Running
Status: On Hold
Mar 4 → Apr 1, 2025
20 business days (counted)
Running total: 63 of ? biz days used
⏸100d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 22, 2025
100 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 63 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 11, 2025
13 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 12, 2025
1 business day (counted)
Running total: 77 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 12, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Mar 4 Created ▶ Running 43 43
Mar 4 → Mar 4 Assigned ▶ Running 0 43
Mar 4 → Mar 4 Scheduled ▶ Running 0 43
Mar 4 → Mar 4 Entered ▶ Running 0 43
Mar 4 → Mar 4 Ready for Scheduling ▶ Running 0 43
Mar 4 → Apr 1 On Hold ▶ Running 20 63
Apr 1 → Aug 22 Ready for Release ⏸ Paused 100 —
Aug 22 → Aug 22 Assigned ▶ Running 0 63
Aug 22 → Sep 11 Scheduled ▶ Running 13 76
Sep 11 → Sep 12 Tech On Site ▶ Running 1 77
Holding 164.7d (excluded)
Coordinators 14.4d
Field Work 0.1d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
164.7 days
Coordinators
14.4 days
Over SLA
Field Work
0.1 days
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 12, 2025 (110 days early)
📅
176.3 days Total Age
⏱️
101.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
12.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 101.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.7d
Scheduled
14.4d / 2.0d SLA
Ready for Release
101.0d
Assigned
0.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Upon arrival, unit up and running. LEDs illuminated. Top and bottom screens display properly. Seat lock functioning Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service.
🔍 Technician Findings
Upon arrival, unit up and running. LEDs illuminated. Top and bottom screens display properly. Seat lock functioning Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:48 PM
Work Order: WO-01227641
Type: Preventive Maintenance
Priority: PSM
🚨 43.9 business days
👷
▶
3 Technician Assigned Mar 4, 12:21 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: On Hold, Assigned
To: Assigned, Scheduled
Duration in Previous: 63d 19h, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-03-05T17:00:00.000+0000
🆕
Status: Entered by Abby Jinerson Mar 4, 3:37 PM
From: Scheduled, Entered, Ready for Scheduling
To: Entered, Ready for Scheduling, On Hold
Duration in Previous: 3h 15m, 0m
🚨 21.0 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 27d 19h
🚨 101.0 business days
👷
▶
4 Technician Assigned Aug 22, 9:16 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release
To: Assigned
Duration in Previous: 142d 20h
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-12T12:00:00.000+0000
💵
Expenses Added Aug 22, 9:43 AM
Type: Expenses
Status: Open
Qty: 1
🚨 14.0 business days
🔧
Status: Tech On Site by David Trost Sep 11, 7:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 10h
⏱️
▶
3 5x Labor Added Sep 11, 8:17 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by David Trost
From: Tech On Site
To: Completed
Duration in Previous: 33m
🏁
Status: Closed by David Trost
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Hannah Shaw Sep 12, 4:51 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 29m
📨
Status: Invoice Pending by Hannah Shaw Sep 12, 5:30 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 38m, 0m
⏳ 1.8 business days
🧾
Invoice Created Sep 15, 10:57 AM
Invoice Number: SM-240902

Bottlenecks

Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Trost
Scheduled
Sep 12, 8:00 AM
Created
Dec 30, 4:48 PM
Invoice #
SM-240902

Work Details (6)

Name Type Status Qty Amount Date
WL-02911085 Expenses Open 1 $0.00 Aug 22, 9:43 AM
WL-02933202 Labor Open 0.5 $0.00 Sep 11, 8:17 PM
WL-02933203 Labor Open 0.75 $0.00 Sep 11, 8:17 PM
WL-02933204 Labor Open 0.75 $0.00 Sep 11, 8:17 PM
WL-02933205 Travel Open 13 $0.00 Sep 11, 8:17 PM
WL-02933206 Travel Open 25 $0.00 Sep 11, 8:17 PM

Details