Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01227697 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 64 — Route 6A Cranberry Cove Plaza, Orleans MA, 02653

Dec 30, 2024 → Sep 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (72 biz days late)
Active: 74 biz days
Paused: 100 biz days
🕐 Clock stopped: Completed (Sep 9, 2025)
48d
▶ Clock Running
Status: Created
Dec 30 → Mar 11, 2025
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Canceled
Mar 11 → Mar 13, 2025
2 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: On Hold
Mar 13 → Apr 1, 2025
13 business days (counted)
Running total: 63 of ? biz days used
⏸100d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 22, 2025
100 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 9, 2025
11 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 74 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 9, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Mar 11 Created ▶ Running 48 48
Mar 11 → Mar 13 Canceled ▶ Running 2 50
Mar 13 → Apr 1 On Hold ▶ Running 13 63
Apr 1 → Aug 22 Ready for Release ⏸ Paused 100 —
Aug 22 → Aug 22 Assigned ▶ Running 0 63
Aug 22 → Sep 9 Scheduled ▶ Running 11 74
Sep 9 → Sep 9 Tech On Site ▶ Running 0 74
Holding 162.9d (excluded)
Coordinators 12.0d
Field Work 1.0d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
162.9 days
Coordinators
12.0 days
Over SLA
Field Work
1.0 days
Billing
0.3 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 9, 2025 (113 days early)
📅
174.3 days Total Age
⏱️
101.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
10.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 101.0 days stuck in "Ready for Release"
⏱️
Total Delay 10.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
62.0d
Canceled
3.0d
Ready for Release
101.0d
Assigned
0.0d / 0.5d SLA
Scheduled
12.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Upon arrival, unit was up and running. LEDs illuminated. Top and bottom screens functioning. Seat lock functioning  Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service 
🔍 Technician Findings
Upon arrival, unit was up and running. LEDs illuminated. Top and bottom screens functioning. Seat lock functioning  Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service 
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:48 PM
Work Order: WO-01227697
Type: Preventive Maintenance
Priority: PSM
🚨 48.9 business days
🚫
Status: Canceled by Sherry Reich Mar 11, 9:12 AM
From: On Hold
To: Canceled
Duration in Previous: 70d 15h
⏳ 3.0 business days
⏸️
Status: On Hold by Scott Berry Mar 13, 2:24 PM
From: Canceled
To: On Hold
Duration in Previous: 2d 5h
🚨 14.0 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 18d 21h
🚨 101.0 business days
👷
▶
4 Technician Assigned Aug 22, 9:04 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release
To: Assigned
Duration in Previous: 142d 20h
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-09T16:30:00.000+0000
🚨 12.0 business days
🔧
Status: Tech On Site by David Trost Sep 9, 11:11 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 18d 2h
⏱️
▶
2 3x Labor Added Sep 9, 7:41 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by David Trost
From: Tech On Site
To: Completed
Duration in Previous: 8h 30m
🏁
Status: Closed by David Trost Sep 9, 7:48 PM
From: Completed
To: Closed
Duration in Previous: 6m
📄
Status: Ready to Bill by Timothy Amburgey Sep 10, 10:01 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 13m
📨
Status: Invoice Pending by Timothy Amburgey Sep 10, 12:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 2m, 0m
⏳ 4.0 business days
🧾
Invoice Created Sep 15, 8:49 AM
Invoice Number: SM-240497

Bottlenecks

Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Trost
Scheduled
Sep 9, 12:30 PM
Created
Dec 30, 4:48 PM
Invoice #
SM-240497

Work Details (3)

Name Type Status Qty Amount Date
WL-02930432 Labor Open 0.5 $0.00 Sep 9, 7:41 PM
WL-02930433 Labor Open 0.75 $0.00 Sep 9, 7:41 PM
WL-02930434 Travel Open 20 $0.00 Sep 9, 7:41 PM

Details