Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01227719 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 710 — 368 Cottage Street, Pawtucket RI, 02861

Dec 30, 2024 → Dec 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (148 biz days late)
Active: 150 biz days
Paused: 95 biz days
🕐 Clock stopped: Completed (Dec 23, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸95d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 15, 2025
95 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 15 → Aug 15, 2025
0 business days (counted)
Running total: 63 of ? biz days used
87d
▶ Clock Running
Status: Scheduled
Aug 15 → Dec 23, 2025
87 business days (counted)
Running total: 150 of ? biz days used
Created: Dec 30, 2024 Completed: Dec 23, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Aug 15 Ready for Release ⏸ Paused 95 —
Aug 15 → Aug 15 Assigned ▶ Running 0 63
Aug 15 → Dec 23 Scheduled ▶ Running 87 150
Holding 159.2d (excluded)
Coordinators 88.0d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
159.2 days
Coordinators
88.0 days
Over SLA
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Dec 23, 2025 (8 days early)
📅
245.3 days Total Age
⏱️
96.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
86.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 96.0 days stuck in "Ready for Release"
⏱️
Total Delay 86.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
96.0d
Scheduled
88.0d / 2.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
**PM Completed. **Lightly dusted inside and outside of higi **Checked and calibrated audio & volume, BP, touch screen and weight bench. **Wiped down higi with disinfectant cleaner **Tested for functionality **Completed full test successfully **Verified/Changed BIOS setting to “POWER ON”
🔍 Technician Findings
Unit in service
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:48 PM
Work Order: WO-01227719
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 96.0 business days
👷
▶
3 Technician Assigned Aug 15, 8:57 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 135d 20h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-08-21T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Aug 18, 10:21 AM
Scheduled For: 2025-08-26T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Aug 19, 11:01 AM
Scheduled For: 2025-08-28T17:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Aug 25, 1:22 PM
Scheduled For: 2025-09-03T17:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Aug 29, 1:08 PM
Scheduled For: 2025-09-09T17:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 4, 10:10 AM
Scheduled For: 2025-09-15T17:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Sep 5, 8:13 AM
Scheduled For: 2025-09-16T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 8, 1:35 PM
Scheduled For: 2025-09-18T17:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 15, 9:55 AM
Scheduled For: 2025-09-26T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 16, 11:28 AM
Scheduled For: 2025-10-03T17:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 1, 9:57 AM
Scheduled For: 2025-10-10T17:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 7, 10:28 AM
Scheduled For: 2025-10-22T17:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 15, 1:11 PM
Scheduled For: 2025-10-29T17:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 21, 10:11 AM
Scheduled For: 2025-10-31T17:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 24, 11:08 AM
Scheduled For: 2025-11-04T18:00:00.000+0000
⚠️ 5.0 business days
📅
▶
3 Dispatch Scheduled Oct 30, 3:34 PM
Dispatch Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-11T18:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-13T18:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 7, 1:31 PM
Scheduled For: 2025-11-17T18:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 11, 7:59 AM
Scheduled For: 2025-11-20T18:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 17, 9:03 AM
Scheduled For: 2025-11-24T18:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 19, 12:44 PM
Scheduled For: 2025-11-26T18:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 21, 10:37 AM
Scheduled For: 2025-12-03T18:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 25, 4:56 PM
Scheduled For: 2025-12-12T18:00:00.000+0000
⚠️ 8.9 business days
📅
Dispatch Scheduled by Kourtney Smith Dec 9, 9:03 AM
Scheduled For: 2025-12-12T16:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Dec 9, 9:46 AM
Scheduled For: 2025-12-22T16:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Dec 9, 10:06 AM
Scheduled For: 2025-12-12T16:00:00.000+0000
⏳ 4.9 business days
📅
Dispatch Scheduled by Matthew Bateman Dec 15, 7:16 AM
Scheduled For: 2025-12-24T16:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Dec 18, 9:43 AM
Scheduled For: 2025-12-23T16:00:00.000+0000
⏳ 4.0 business days
⏱️
2x Labor Added Dec 23, 2:01 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 65
⏱️
▶
2 Labor Added Dec 23, 2:38 PM
Labor Added → Status: Completed
✔️
Status: Completed by Luis Torres
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 130d 6h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 24, 9:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 2m
📨
Status: Invoice Pending by Hannah Shaw Dec 24, 10:10 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 28m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 26, 5:45 PM
Invoice Number: SM-249889

Bottlenecks

Scheduled
Duration: 88.0 business days (threshold: 2.0 business days)
Exceeded by 86.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Luis Torres
Scheduled
Dec 23, 11:00 AM
Created
Dec 30, 4:48 PM
Invoice #
SM-249889

Work Details (3)

Name Type Status Qty Amount Date
WL-03046344 Labor Open 1.5 $0.00 Dec 23, 2:01 PM
WL-03046345 Travel Open 65 $0.00 Dec 23, 2:01 PM
WL-03046424 Labor Open 1.16667 $0.00 Dec 23, 2:38 PM

Details