Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01227754 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 98 — 438 Dartmouth Street, New Bedford MA, 02740

Dec 30, 2024 → Dec 24, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (164 biz days late)
Active: 166 biz days
Paused: 80 biz days
🕐 Clock stopped: Completed (Dec 24, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Apr 14, 2025
9 business days (not counted)
▶ Clock Running
Status: Canceled
Apr 14 → May 5, 2025
15 business days (counted)
Running total: 78 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 5 → May 20, 2025
11 business days (not counted)
▶ Clock Running
Status: Canceled
May 20 → May 22, 2025
2 business days (counted)
Running total: 80 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 22 → Jun 4, 2025
8 business days (not counted)
▶ Clock Running
Status: Canceled
Jun 4 → Jun 5, 2025
1 business day (counted)
Running total: 81 of ? biz days used
⏸22d
⏸ Clock Paused
Status: Ready for Release
Jun 5 → Jul 9, 2025
22 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 9 → Jul 9, 2025
0 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 9 → Jul 11, 2025
2 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Entered
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 83 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
Jul 11 → Aug 22, 2025
30 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 83 of ? biz days used
83d
▶ Clock Running
Status: Scheduled
Aug 22 → Dec 24, 2025
83 business days (counted)
Running total: 166 of ? biz days used
Created: Dec 30, 2024 Completed: Dec 24, 2025
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Apr 14 Ready for Release ⏸ Paused 9 —
Apr 14 → May 5 Canceled ▶ Running 15 78
May 5 → May 20 Ready for Release ⏸ Paused 11 —
May 20 → May 22 Canceled ▶ Running 2 80
May 22 → Jun 4 Ready for Release ⏸ Paused 8 —
Jun 4 → Jun 5 Canceled ▶ Running 1 81
Jun 5 → Jul 9 Ready for Release ⏸ Paused 22 —
Jul 9 → Jul 9 Assigned ▶ Running 0 81
Jul 9 → Jul 11 Scheduled ▶ Running 2 83
Jul 11 → Jul 11 Entered ▶ Running 0 83
Jul 11 → Aug 22 Ready for Release ⏸ Paused 30 —
Aug 22 → Aug 22 Assigned ▶ Running 0 83
Aug 22 → Dec 24 Scheduled ▶ Running 83 166
Holding 147.0d (excluded)
Coordinators 86.5d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
147.0 days
Coordinators
86.5 days
Over SLA
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Dec 24, 2025 (7 days early)
📅
246.3 days Total Age
⏱️
83.7d in Scheduled Longest Stage
🔄
13 transitions Status Changes
⚠️
84.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 83.7 days stuck in "Scheduled"
⏱️
Total Delay 84.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
83.7d
Canceled
20.2d
Scheduled
86.5d / 2.0d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
5/20 KHardison, cancelling, combining with repair WO.
🔧 Work Performed
**PM Completed. **Lightly dusted inside and outside of higi **Checked and calibrated audio & volume, BP, touch screen and weight bench. **Wiped down higi with disinfectant cleaner **Tested for functionality **Completed full test successfully **Verified/Changed BIOS setting to “POWER ON”
🔍 Technician Findings
Unit in service
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:48 PM
Work Order: WO-01227754
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 10.0 business days
🚫
Status: Canceled by Sherry Reich Apr 14, 3:13 PM
From: Ready for Release
To: Canceled
Duration in Previous: 13d 2h
🚨 16.0 business days
✅
Status: Ready for Release by Jessica Foley May 5, 2:56 PM
From: Canceled
To: Ready for Release
Duration in Previous: 20d 23h
🚨 12.0 business days
🚫
Status: Canceled by Kimberly Hardison May 20, 11:25 AM
From: Ready for Release
To: Canceled
Duration in Previous: 14d 20h
⏳ 3.0 business days
✅
Status: Ready for Release by Jessica Foley May 22, 12:12 PM
From: Canceled
To: Ready for Release
Duration in Previous: 2d 0h
⚠️ 9.0 business days
🚫
Status: Canceled by Sherry Reich Jun 4, 3:25 PM
From: Ready for Release
To: Canceled
Duration in Previous: 13d 3h
⏳ 2.0 business days
✅
Status: Ready for Release by Jessica Foley Jun 5, 3:26 PM
From: Canceled
To: Ready for Release
Duration in Previous: 1d 0h
🚨 23.0 business days
👷
▶
3 Technician Assigned Jul 9, 2:09 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 33d 22h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-07-14T17:00:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Kourtney Smith Jul 11, 3:07 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 0h, 0m
🚨 31.0 business days
👷
▶
3 Technician Assigned Aug 22, 2:02 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 41d 22h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-08T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Aug 26, 9:19 AM
Scheduled For: 2025-09-04T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Aug 28, 10:59 AM
Scheduled For: 2025-09-08T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 2, 1:27 PM
Scheduled For: 2025-09-11T16:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 8, 11:00 AM
Scheduled For: 2025-09-17T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 10, 1:07 PM
Scheduled For: 2025-09-19T16:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Sep 11, 12:01 PM
Scheduled For: 2025-09-22T16:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Sep 11, 12:50 PM
Scheduled For: 2025-10-01T16:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 25, 11:02 AM
Scheduled For: 2025-10-06T16:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 2, 10:43 AM
Scheduled For: 2025-10-14T16:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 10, 8:12 AM
Scheduled For: 2025-10-21T16:00:00.000+0000
⏳ 1.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 13, 11:58 AM
Scheduled For: 2025-10-28T16:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 21, 10:12 AM
Scheduled For: 2025-10-29T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 23, 8:01 AM
Scheduled For: 2025-11-03T17:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 29, 8:01 AM
Scheduled For: 2025-11-07T17:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 3, 10:21 AM
Scheduled For: 2025-11-14T17:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 10, 8:28 AM
Scheduled For: 2025-11-18T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 12, 12:13 PM
Scheduled For: 2025-11-19T17:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 14, 12:24 PM
Scheduled For: 2025-11-21T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 17, 11:37 AM
Scheduled For: 2025-11-25T17:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 20, 12:02 PM
Scheduled For: 2025-12-01T17:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Nov 21, 11:34 AM
Scheduled For: 2025-12-01T18:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 24, 3:59 PM
Scheduled For: 2025-12-10T18:30:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Kourtney Smith Dec 8, 1:28 PM
Scheduled For: 2025-12-23T18:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Dec 9, 9:08 AM
Scheduled For: 2025-12-23T16:45:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Kourtney Smith Dec 18, 9:44 AM
Scheduled For: 2025-12-24T16:45:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Luis Torres Dec 22, 5:49 PM
Scheduled For: 2025-12-24T18:00:00.000+0000, 2025-12-24T16:30:00.000+0000
⏳ 2.8 business days
🚗
2x Travel Added Dec 24, 11:40 AM
Type: Travel, Labor
Status: Open
Qty: 6, 0.33333
⏱️
▶
2 Labor Added Dec 24, 2:02 PM
Labor Added → Status: Completed
✔️
Status: Completed by Luis Torres
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 124d 1h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 29, 9:16 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 19h
📨
▶
2 Status: Invoice Pending Dec 29, 10:25 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250037

Bottlenecks

Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.8 business hours
Scheduled
Duration: 83.7 business days (threshold: 2.0 business days)
Exceeded by 81.7 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Luis Torres
Scheduled
Dec 24, 11:30 AM
Created
Dec 30, 4:48 PM
Invoice #
SM-250037

Work Details (3)

Name Type Status Qty Amount Date
WL-03047281 Travel Open 6 $0.00 Dec 24, 11:40 AM
WL-03047282 Labor Open 0.33333 $0.00 Dec 24, 11:40 AM
WL-03047413 Labor Open 1.16667 $0.00 Dec 24, 2:02 PM

Details