Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01227759 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Tampa General Hospital #2 - TAM-33606 — 1 Tampa General Circle, Tampa FL, 33606

Dec 30, 2024 → Oct 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (111 biz days late)
Active: 113 biz days
Paused: 97 biz days
🕐 Clock stopped: Completed (Oct 30, 2025)
▶ Clock Running
Status: Created
Dec 30 → Jan 10, 2025
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Canceled
Jan 10 → Jan 15, 2025
3 business days (counted)
Running total: 11 of ? biz days used
52d
▶ Clock Running
Status: On Hold
Jan 15 → Apr 1, 2025
52 business days (counted)
Running total: 63 of ? biz days used
⏸95d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 15, 2025
95 business days (not counted)
33d
▶ Clock Running
Status: On Hold
Aug 15 → Oct 2, 2025
33 business days (counted)
Running total: 96 of ? biz days used
▶ Clock Running
Status: Entered
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 96 of ? biz days used
▶ Clock Running
Status: Canceled
Oct 2 → Oct 6, 2025
2 business days (counted)
Running total: 98 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 6 → Oct 8, 2025
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 9, 2025
1 business day (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 9 → Oct 24, 2025
10 business days (counted)
Running total: 109 of ? biz days used
▶ Clock Running
Status: Entered
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 109 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 109 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 109 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 24 → Oct 30, 2025
4 business days (counted)
Running total: 113 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 113 of ? biz days used
Created: Dec 30, 2024 Completed: Oct 30, 2025
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Jan 10 Created ▶ Running 8 8
Jan 10 → Jan 15 Canceled ▶ Running 3 11
Jan 15 → Apr 1 On Hold ▶ Running 52 63
Apr 1 → Aug 15 Ready for Release ⏸ Paused 95
Aug 15 → Oct 2 On Hold ▶ Running 33 96
Oct 2 → Oct 2 Entered ▶ Running 0 96
Oct 2 → Oct 6 Canceled ▶ Running 2 98
Oct 6 → Oct 8 Ready for Release ⏸ Paused 2
Oct 8 → Oct 9 Ready for Scheduling ▶ Running 1 99
Oct 9 → Oct 24 Assigned ▶ Running 10 109
Oct 24 → Oct 24 Entered ▶ Running 0 109
Oct 24 → Oct 24 Ready for Scheduling ▶ Running 0 109
Oct 24 → Oct 24 Assigned ▶ Running 0 109
Oct 24 → Oct 30 Scheduled ▶ Running 4 113
Oct 30 → Oct 30 Tech On Site ▶ Running 0 113
Holding 193.7d (excluded)
Coordinators 17.5d
Field Work 1.1d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
193.7 days
Coordinators
17.5 days
Over SLA
Field Work
1.1 days
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Oct 31, 2025 (61 days early)
📅
210.3 days Total Age
⏱️
96.0d in Ready for Release Longest Stage
🔄
15 transitions Status Changes
⚠️
14.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 96.0 days stuck in "Ready for Release"
⏱️
Total Delay 14.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
94.7d
Canceled
6.0d
Ready for Release
99.0d
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
10.7d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/24/25 AJinerson - Called John at 813-918-1094.

John confirmed unit is on the 4th floor. 

Confirmed scheduling tech visit for Thursday, 10/30 with arrival between 9am-10am. 

POC on site: John 813-918-1094

Arrival instructions: 

Tech will go to front entrance and go through security where he will get checked in and receive a badge. Please have tech call John (813-918-1094) after he gets cleared through security, John will assist him to the unit. 


10/24/25 AJinerson - Called back and spoke with another operator who could hear me. Was transferred to clinical engineering dept. for further assistance. Spoke with Cody in clinical who gave me another contact to try: 

John 

# 813-918-1094 


10/24/25 AJinerson - Called site to follow up but operator said they could not hear me.


10/22/25 AJinerson - Called 813-844-7000 regarding scheduling tech visit for PM service. Spoke with Stephanie (operator) who transferred me to Rahul George. 

Left VM for Rahul regarding scheduling. 


10/8/2025 Sramen - This unit had a repair/pm WO but the repair went to WM. We still need to complete the PM in 2025. Moved to RFS from RFR.


10/2/25 lcoonrod cancelling PM and adding to repair case 00532592

08/14/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. There is no contact listed on the work order, and while a contact is listed under the location, it is unclear if they are the appropriate point of contact. 

08/14/2025 LHill-LM at 813-789-3441 to confirm equipment & contact.   

 

08/14/2025 LHill-Called 813-844-7000 to confirm equipment & contact.  Said it was disconnected due to voicemail,


08/14/2025 LHill-Called Stacy at 813-844-7692 to confirm equipment & contact. She advised I needed to call 813-844-7000.



08/13/2025 LHill-LM at 813-844-7692 to confirm equipment & contact.   

 

1/10/25 KHardison, Cancelling, not needed.

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk and online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:48 PM
Work Order: WO-01227759
Type: Preventive Maintenance
Priority: PSM
⚠️ 8.9 business days
🚫
Status: Canceled by Kimberly Hardison Jan 10, 2:44 PM
From: On Hold
To: Canceled
Duration in Previous: 10d 21h
4.0 business days
⏸️
Status: On Hold by Scott Berry Jan 15, 2:42 PM
From: Canceled
To: On Hold
Duration in Previous: 4d 23h
🚨 53.0 business days
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 75d 20h
🚨 96.0 business days
⏸️
Status: On Hold by Laura Hill Aug 15, 12:37 PM
From: Ready for Release
To: On Hold
Duration in Previous: 136d 0h
🚨 34.0 business days
🆕
Status: Entered by Leona Coonrod Oct 2, 4:29 PM
From: On Hold, Entered
To: Entered, Canceled
Duration in Previous: 48d 3h, 0m
2.9 business days
Status: Ready for Release by Jessica Foley Oct 6, 10:29 AM
From: Canceled
To: Ready for Release
Duration in Previous: 3d 17h
3.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Oct 8, 1:06 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 2d 2h
2.0 business days
👷
2 Technician Assigned Oct 9, 2:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 1h
🚨 11.0 business days
🆕
3 Status: Entered Oct 24, 12:03 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: a0h5A00000HDVUlQAP, Robert Rivera
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-30T13:00:00.000+0000
4.0 business days
📅
Dispatch Scheduled by Rob Rivera Oct 30, 12:06 AM
Scheduled For: 2025-10-30T16:00:00.000+0000
🔧
Status: Tech On Site by Rob Rivera Oct 30, 11:22 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 23h
✔️
Status: Completed by Rob Rivera Oct 30, 12:43 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 20m
📅
2 Dispatch Scheduled Oct 30, 8:18 PM
Dispatch Scheduled → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.5, 20
🏁
Status: Closed by Rob Rivera Oct 30, 8:34 PM
From: Completed
To: Closed
Duration in Previous: 7h 50m
📄
Status: Ready to Bill by Hannah Shaw Oct 31, 11:57 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 23m
📨
2 Status: Invoice Pending Oct 31, 12:25 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
2.0 business days
🧾
Invoice Created Nov 3, 11:33 AM
Invoice Number: SM-245368

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours
Assigned
Duration: 10.7 business days (threshold: 4.0 business hours)
Exceeded by 10.2 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Oct 30, 11:00 AM
Created
Dec 30, 4:48 PM
Invoice #
SM-245368

Work Details (3)

Name Type Status Qty Amount Date
WL-02990695 Labor Open 1.5 $0.00 Oct 30, 8:22 PM
WL-02990696 Labor Open 0.5 $0.00 Oct 30, 8:22 PM
WL-02990697 Travel Open 20 $0.00 Oct 30, 8:22 PM

Details