Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (90 biz days late)
Active: 91 biz days
Paused: 106 biz days
🕐 Clock stopped: Completed (Oct 13, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸92d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 12, 2025
92 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 12 → Aug 12, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 12 → Sep 3, 2025
15 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Entered
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Canceled
Sep 3 → Sep 5, 2025
2 business days (counted)
Running total: 80 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Sep 25, 2025
14 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 25 → Oct 13, 2025
11 business days (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 91 of ? biz days used
Created: Dec 30, 2024Completed: Oct 13, 2025
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → Aug 12
Ready for Release
⏸ Paused
92
—
Aug 12 → Aug 12
Assigned
▶ Running
0
63
Aug 12 → Sep 3
Scheduled
▶ Running
15
78
Sep 3 → Sep 3
Entered
▶ Running
0
78
Sep 3 → Sep 5
Canceled
▶ Running
2
80
Sep 5 → Sep 25
Ready for Release
⏸ Paused
14
—
Sep 25 → Sep 25
Assigned
▶ Running
0
80
Sep 25 → Oct 13
Scheduled
▶ Running
11
91
Oct 13 → Oct 13
Tech On Site
▶ Running
0
91
Holding170.8d (excluded)
Coordinators27.5d
Billing0.2d
✗ SLA Missed
Holding(excluded from total)
170.8 days
Coordinators
27.5 days
Over SLA
Billing
0.2 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Oct 13, 2025 (79 days early)
📅
197.3 daysTotal Age
⏱️
93.0d in Ready for ReleaseLongest Stage
🔄
12 transitionsStatus Changes
⚠️
23.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay93.0 days stuck in "Ready for Release"
⏱️
Total Delay23.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
107.5d
Scheduled
27.5d / 2.0d SLA
Canceled
2.4d
Assigned
0.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/3 KHardison, Cancelling. Combining with repair WO
🔧Work Performed
Lightly dusted inside and outside, wipe down unit with disinfectant cleaner.
Monitor calibration, weight and BP test were not performed due to bottom monitor not working properly.
Troubleshooting was performed by rotating the bottom monitor data cable unto the top monitor connection port.
Error message display on the top monitor, that the Higi station is currently under repair and is offline.
Connect both data cables back into there original port, the top monitor is working correctly but the bottom monitor is not.
Bottom monitor need to be replaced
🔍Technician Findings
Bottom monitor not working, black screen
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with Optconnect Modem installed
Sep 3, 2025 4:36pm
@Curtis Allen @Kourtney Smith I am cancelling this WO and combining it with WO-01301137. @Rhea Berry @Stephanie Ramen