Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01227848 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Cub Pharmacy #1653 — 1200 South Riverfront Drive, Mankato (West) MN, 56001

Dec 30, 2024 → Sep 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (73 biz days late)
Active: 75 biz days
Paused: 99 biz days
🕐 Clock stopped: Completed (Sep 9, 2025)
48d
▶ Clock Running
Status: Created
Dec 30 → Mar 11, 2025
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 11 → Mar 17, 2025
4 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Entered
Mar 17 → Mar 17, 2025
0 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: On Hold
Mar 17 → Mar 27, 2025
8 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 27 → Apr 2, 2025
4 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Entered
Apr 2 → Apr 2, 2025
0 business days (counted)
Running total: 64 of ? biz days used
⏸38d
⏸ Clock Paused
Status: Ready for Release
Apr 2 → May 27, 2025
38 business days (not counted)
▶ Clock Running
Status: Assigned
May 27 → May 27, 2025
0 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Scheduled
May 27 → Jun 5, 2025
7 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Entered
Jun 5 → Jun 5, 2025
0 business days (counted)
Running total: 71 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Ready for Release
Jun 5 → Sep 3, 2025
61 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 9, 2025
4 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 75 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 9, 2025
Show SLA Clock Detail (16 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Mar 11 Created ▶ Running 48 48
Mar 11 → Mar 17 Scheduled ▶ Running 4 52
Mar 17 → Mar 17 Entered ▶ Running 0 52
Mar 17 → Mar 27 On Hold ▶ Running 8 60
Mar 27 → Apr 2 Scheduled ▶ Running 4 64
Apr 2 → Apr 2 Entered ▶ Running 0 64
Apr 2 → May 27 Ready for Release ⏸ Paused 38 —
May 27 → May 27 Assigned ▶ Running 0 64
May 27 → Jun 5 Scheduled ▶ Running 7 71
Jun 5 → Jun 5 Entered ▶ Running 0 71
Jun 5 → Sep 3 Ready for Release ⏸ Paused 61 —
Sep 3 → Sep 3 Assigned ▶ Running 0 71
Sep 3 → Sep 9 Scheduled ▶ Running 4 75
Sep 9 → Sep 9 Tech On Site ▶ Running 0 75
Sep 9 → Sep 9 Scheduled ▶ Running 0 75
Sep 9 → Sep 9 Tech On Site ▶ Running 0 75
Holding 157.4d (excluded)
Coordinators 22.0d
Field Work 0.1d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
157.4 days
Coordinators
22.0 days
Over SLA
Field Work
0.1 days
Billing
0.3 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 9, 2025 (113 days early)
📅
174.3 days Total Age
⏱️
61.6d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
14.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Ronnie Salone — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 9, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 61.6 days stuck in "Ready for Release"
⏱️
Total Delay 14.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
57.1d
Scheduled
22.0d / 2.0d SLA
Ready for Release
100.3d
Assigned
0.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/2 Lbasharat placing on ready for release due to repairs

🔧 Work Performed
9/9/25 Traveled to site Completed PM Unit did not hold pressure for 60 seconds Follow up needed for pressure cuff
🔍 Technician Findings
Unit needed PM Unit did not hold pressure for 60 seconds
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Dec 30, 4:48 PM
Work Order: WO-01227848
Type: Preventive Maintenance
Priority: PSM
🚨 48.9 business days
👷
▶
3 Technician Assigned Mar 11, 10:51 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-03-18T16:30:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: On Hold
To: Scheduled
Duration in Previous: 70d 17h
⚠️ 5.0 business days
🆕
Status: Entered by Kourtney Smith Mar 17, 1:07 PM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 6d 2h, 0m
⚠️ 9.0 business days
👷
▶
3 Technician Assigned Mar 27, 8:41 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-04-03T17:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: On Hold
To: Scheduled
Duration in Previous: 9d 19h
⚠️ 5.0 business days
🆕
Status: Entered by Lindsey Basharat Apr 2, 2:35 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 6d 5h, 0m
🚨 39.0 business days
👷
▶
3 Technician Assigned May 27, 4:50 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 55d 2h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-06-05T14:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch May 28, 11:50 AM
Scheduled For: 2025-06-04T19:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch May 28, 12:05 PM
Scheduled For: 2025-06-06T20:00:00.000+0000, 2025-06-04T20:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Christopher Carroll Jun 4, 11:39 AM
Scheduled For: 2025-06-04T19:00:00.000+0000, 2025-06-05T19:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Christopher Carroll Jun 5, 2:25 PM
Scheduled For: 2025-06-06T19:00:00.000+0000
🆕
Status: Entered by Melissa Owens Jun 5, 3:20 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 8d 22h, 0m
🚨 62.0 business days
👷
▶
4 Technician Assigned Sep 3, 3:39 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 90d 0h
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-09-09T18:45:00.000+0000
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 3m
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Sep 9, 1:05 PM
Dispatch Scheduled → 2x Travel Added
🚗
2x Travel Added
Type: Travel, Labor
Status: Open
Qty: 100, 2
🔧
▶
2 Status: Tech On Site Sep 9, 3:12 PM
Status: Tech On Site → Dispatch Scheduled
📅
Dispatch Scheduled by Ronnie Salone
Scheduled For: 2025-09-09T19:15:00.000+0000
⏱️
▶
3 Labor Added Sep 9, 4:02 PM
Labor Added → Status: Tech On Site → Status: Completed
🔧
Status: Tech On Site by Ronnie Salone
From: Scheduled
To: Tech On Site
Duration in Previous: 52m
✔️
Status: Completed by Ronnie Salone
From: Tech On Site
To: Completed
Duration in Previous: 1m
🚗
Travel Added Sep 9, 4:14 PM
Type: Travel
Status: Open
Qty: 80
⏱️
▶
2 Labor Added Sep 9, 4:33 PM
Labor Added → Status: Closed
🏁
Status: Closed by Ronnie Salone
From: Completed
To: Closed
Duration in Previous: 27m
📄
Status: Ready to Bill by Timothy Amburgey Sep 10, 9:34 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 0m
📨
Status: Invoice Pending by Timothy Amburgey Sep 10, 12:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 29m, 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 12, 9:03 PM
Invoice Number: SM-240497

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
Sep 9, 3:15 PM
Created
Dec 30, 4:48 PM
Invoice #
SM-240497

Work Details (5)

Name Type Status Qty Amount Date
WL-02929704 Travel Open 100 $0.00 Sep 9, 1:06 PM
WL-02929705 Labor Open 2 $0.00 Sep 9, 1:06 PM
WL-02929979 Labor Open 1 $0.00 Sep 9, 4:02 PM
WL-02930018 Travel Open 80 $0.00 Sep 9, 4:14 PM
WL-02930076 Labor Open 1.75 $0.00 Sep 9, 4:33 PM

Details