📍 Greater Baltimore Medical Center - AMS — 6701 N Charles St. Ste 505, Towson MD, 21204
Dec 30, 2024 → Sep 22, 2025
✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (63 biz days late)
Active: 65 biz days
Paused: 118 biz days
🕐 Clock stopped: Completed (Sep 22, 2025)
38d
▶ Clock Running
Status: Created
Dec 30 → Feb 25, 2025
38 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Canceled
Feb 25 → Feb 26, 2025
1 business day (counted)
Running total: 39 of ? biz days used
24d
▶ Clock Running
Status: On Hold
Feb 26 → Apr 1, 2025
24 business days (counted)
Running total: 63 of ? biz days used
⏸118d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 18, 2025
118 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 22, 2025
2 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 65 of ? biz days used
Created: Dec 30, 2024Completed: Sep 22, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Feb 25
Created
▶ Running
38
38
Feb 25 → Feb 26
Canceled
▶ Running
1
39
Feb 26 → Apr 1
On Hold
▶ Running
24
63
Apr 1 → Sep 18
Ready for Release
⏸ Paused
118
—
Sep 18 → Sep 18
Assigned
▶ Running
0
63
Sep 18 → Sep 22
Scheduled
▶ Running
2
65
Sep 22 → Sep 22
Tech On Site
▶ Running
0
65
Holding181.7d (excluded)
Coordinators3.0d
Field Work0.5d
Billing0.3d
✗ SLA Missed
Holding(excluded from total)
181.7 days
Coordinators
3.0 days
Over SLA
Field Work
0.5 days
Billing
0.3 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Sep 22, 2025 (100 days early)
📅
183.3 daysTotal Age
⏱️
119.0d in Ready for ReleaseLongest Stage
🔄
11 transitionsStatus Changes
⚠️
1.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay119.0 days stuck in "Ready for Release"
⏱️
Total Delay1.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
62.7d
Canceled
1.2d
Ready for Release
119.0d
Assigned
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
Tech didn't take picture for this unit.
9.23.25 Hshaw - chat tech to attach pictures.
08/13/2025 LHill-spoke with Jim at 240-374-9533 confirmed contact and equipment below. No suite # on the address.
Unit is onsite: yes
Scheduling ahead needed: No
Certain day or time: any day 24 hour access.
Confirmed contact information is correct: yes
Unit is in a public area. Located in the corridor outside the Emergency Department.
2/25 KHardison, Cancelling. Combined with Repair WO
🔧Work Performed
9/22/25 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed Higi PM.
Final Resolution: All function test pass.
🔍Technician Findings
9/22/25 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed Higi PM.
Final Resolution: All function test pass.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: Higi White SH650 https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20White/WI-ST-311%20SH650-%20Calibration%20and%20%20Preventative%20Maintenance%20007%20DCR652.pdf
📄Description
Kiosk
📋
Outbound to +12403749533
Completed Aug 13, 2025
08/13/2025 LHill-spoke with Jim at 240-374-9533 confirmed contact and equipment below.
Unit is onsite: yes
Scheduling ahead needed: No
Certain day or time: any day 24 hour access.
Confirmed contact information is correct: yes
Unit is in a public area. Located in the corridor outside the Emergency Department.
Aug 13, 2025 2:58pm
@EDUARD DANEK Please update contact for this location to Jim at 240-374-9533. Also, you can take out the suite # on the address. That address will get tech there per Jim.
Sep 23, 2025 10:42am
@Praelow Cameron do you happen to take any pictures of this unit? If so, please attach them. Thank you
📅
WO-01227887 - Preventive Maintenance - SH650-C - Towson - Greater Baltimore Medical Center - AMS
Sep 22, 2025 2:00pm – 3:00pm
Work Order: WO-01227887
Account: HIGI LLC
Customer Case Number:
Location: Greater Baltimore Medical Center - AMS
Address: 6701 N Charles St. Ste 505, Towson, MD 21204
Manufacturer:
Model #: SH650-C
Serial #: SH1212141766
Contact Name: Jim
Contact Phone: 240-374-9533
Contact Email:
Due Date: 12/31