Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01227973 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Ahold/Warehouse Facility Ahold3 — 136 South Main Street, Assonet MA, 02702

Dec 30, 2024 → Dec 1, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (125 biz days late)
Active: 127 biz days
Paused: 102 biz days
🕐 Clock stopped: Completed (Dec 1, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸102d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 26, 2025
102 business days (not counted)
59d
▶ Clock Running
Status: On Hold
Aug 26 → Nov 20, 2025
59 business days (counted)
Running total: 122 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 21, 2025
1 business day (counted)
Running total: 123 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 123 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 21 → Dec 1, 2025
4 business days (counted)
Running total: 127 of ? biz days used
Created: Dec 30, 2024 Completed: Dec 1, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Aug 26 Ready for Release ⏸ Paused 102 —
Aug 26 → Nov 20 On Hold ▶ Running 59 122
Nov 20 → Nov 21 Ready for Scheduling ▶ Running 1 123
Nov 21 → Nov 21 Assigned ▶ Running 0 123
Nov 21 → Dec 1 Scheduled ▶ Running 4 127
Holding 226.2d (excluded)
Coordinators 7.1d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
226.2 days
Coordinators
7.1 days
Over SLA
Billing
0.0 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Dec 1, 2025 (30 days early)
📅
229.3 days Total Age
⏱️
103.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 103.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
123.3d
Ready for Release
103.0d
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
4.9d / 2.0d SLA
Closed
0.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/21 KSmith -- Ask for Bill Surfer from safety. Scheduled for 12/1 between 9-11am.

11/20/2025 Updated contact info and provided Alternate contact (Kelly 508-977-5008) Please schedule.

8/26 KSmith -- Left VM to schedule PM. Placing on hold/escalating due to no response from POC

8/22 KSmith -- Left VM to schedule PM in September

8/15 KSmith -- Left VM to schedule PM

🔧 Work Performed
**PM Completed. **Lightly dusted inside and outside of higi **Checked and calibrated audio & volume, BP, touch screen and weight bench. **Wiped down higi with disinfectant cleaner **Tested for functionality **Completed full test successfully **Verified/Changed BIOS setting to “POWER ON”
🔍 Technician Findings
Unit in service
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station with 3G installed

Timeline

📋
Work Order Created Dec 30, 4:48 PM
Work Order: WO-01227973
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 103.0 business days
⏸️
Status: On Hold by Kourtney Smith Aug 26, 9:24 AM
From: Ready for Release
To: On Hold
Duration in Previous: 146d 21h
🚨 60.0 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Nov 20, 11:16 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 86d 2h
👷
▶
2 Technician Assigned Nov 21, 9:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 41m
🗓️
▶
2 Status: Scheduled Nov 21, 11:33 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-01T15:30:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 3x Labor Added Dec 1, 12:29 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Luis Torres
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 1h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 1, 4:45 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4h 10m
📨
Status: Invoice Pending by Hannah Shaw Dec 1, 4:52 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 7m, 0m
⚠️ 5.9 business days
🧾
Invoice Created Dec 8, 8:13 AM
Invoice Number: SM-247910

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Luis Torres
Scheduled
Dec 1, 10:30 AM
Created
Dec 30, 4:48 PM
Invoice #
SM-247910

Work Details (3)

Name Type Status Qty Amount Date
WL-03022442 Labor Open 1.16667 $0.00 Dec 1, 12:29 PM
WL-03022443 Travel Open 130 $0.00 Dec 1, 12:29 PM
WL-03022444 Labor Open 3.5 $0.00 Dec 1, 12:29 PM

Details